Hello, I'm having issues with my motherboard, and here's my incident in detail:
I was using my computer as usual, went out to do some errands, and when I returned, my Windows was completely frozen. I performed a hard reset, but it didn't boot up again. The motherboard's VGA LED was lit in white, and nothing else happened.
After several reboots, I managed to access the BIOS, which had graphical errors (red spots all over the screen). I exited the BIOS, and it indicated that my Windows files were corrupt. Upon attempting to restart, it didn't even boot into Windows.
Things I tried:
Before this, I had some electrical issues where the power went out, and when it came back on, the PC wouldn't turn on. I had to disconnect and reconnect all components to get it to power up. I measured the power supply voltages without load, and everything seemed fine. Voltage measurements from the BIOS were also within acceptable ranges.
I suspect the motherboard is damaged, but I'm not sure. Any recommendations would be greatly appreciated.
Based on the scenario you described, please refer to [Motherboard] Troubleshooting - No Power/No Boot/No Display and test with minimal components to isolate the possible cause.
If possible, please perform cross-testing with the CPU, GPU, PSU, and related hardware.
Also, kindly refer to the link provided below for further issue identification.
[Motherboard] ASUS motherboard troubleshooting via Q-LED indicators
[Motherboard] Common Q-CODE(Error CODE) and Troubleshooting
[Motherboard] How to use buzzer to troubleshoot monitor display issues
Due to your situation involving power outages, it is difficult for us to ascertain whether hardware anomalies were caused by current waveform disturbances.
If you have already attempted the aforementioned troubleshooting steps and are still encountering abnormal displays during startup or an inability to power on, we would recommend sending it in for repair diagnostics.
Please contact ASUS - support center if needed.
May I ask if you have referred to the links I provided and attempted troubleshooting for both software and hardware issues?
This includes checking for any damage or debris on the GPU's golden fingers, cross-testing the GPU in different PCIe slots, or performing the steps mentioned in the provided links, such as testing with minimal components to isolate the possible cause.
If possible, we also recommend cross-testing with another GPU or hardware to eliminate the possibility of individual hardware issues.