ASUS ROG MAXIMUS Z790 APEX ENCORE - I'm getting a blue screen when using Windows 11 or on the setup

[metinozk]

Hello everyone,
I built a new computer system 2 months ago. After physically gathering and installing the parts, I started installing the operating system.

This System : 
-CASE : ASUS ROG HYPERION GR701
-CASE FAN : THERMALTAKE SWAFAN EX14 RGB (2X)
-MB : ASUS ROG MAXIMUS Z790 APEX ENCORE
-CPU : INTEL i9-14900KS
-COOLER : ASUS ROG RYUJIN III 360 ARGB
-RAM : G.SKILL TRIDENT Z5 RGB 48 GB (2x24) 8000 MHZ
-M.2 : SAMSUNG 990 PRO 2 TB (2X)
-GPU : ASUS RTX 4090 ROG STRIX OC EDITION
-PSU : ASUS ROG THOR 1600T GAMING

I installed the operating system Windows 11 Pro x64 version and the Windows screen appeared. It automatically installed Asus' own applications. I installed the hardware driver software from Asus' "Armory Create" program. Moreover, I downloaded the necessary updated driver software from Asus website and installed it. I checked and verified that they are up to date. I installed the driver software of the video card via Nvidia App. I also performed the necessary system control tests. I made him stressed. I tested with overclocked programs. I also put it to diagnostic testing. I didn't see a problem.

I started using the system. I play games on a 4k monitor, the games I play are at the highest settings and modded. I'm recording your videos. I edit with editing programs etc.
I haven't encountered any problems so far. Until the last month.

In the last month, I installed the latest bios version (1301) released for the motherboard. I also installed some updated drivers released through Asus Armory Create. While doing my standard operations, I started getting blue screen errors in ridiculous ways. Even when I am watching a video on YouTube or Twitch or editing a video, the screen locks (neither the mouse works nor a key on the keyboard works) and either the computer restarts itself or I restart it myself.

I was getting almost all the blue screen errors. This made me very angry.
I left all my work. I wanted to reinstall the computer. I created a windows 11 pro iso USB disk. I opened the installation on the boot screen. From the installation screen, I deleted the m.2 disk partition on which Windows was installed and started the installation. This time it gave a blue screen on the loading screen. Then I opened the Windows 11 installation screen to start the process again, this time it showed a blue screen. I said the USB disk was problematic and created the ISO file on a different USB disk. I wanted to install it with it, but I got the same blue screen again.

This time, I created a Windows 10 Pro ISO disk and installed it with it. The computer system was turned on and after 10 - 15 minutes, I received the blue screen error again.

I did a lot of research on the internet and I'm still doing it. I have no idea what exactly the problem is or why I'm getting a blue screen.

I made the necessary checks on the currently installed parts and noticed that there was no problem. (I also mentioned above. I did certain tests and there were no problems)
I don't have much money right now, so I'll buy a new part and try it. People who had the same problem and got the same problems despite replacing the parts also shared it on the internet.

I'm about to go crazy. If there is anyone who knows a solution to the issue or if anyone is experiencing the same problems, please get back to me immediately.

Below I am attaching the minidump file I last bought before formatting: Minidump File

[Silent_Scone]

Hi @metinozk 

0x7F in this instance in the dump file can indicate a hardware fault, often brought on by overclocking.

1. Flash to ROG MAXIMUS Z790 APEX ENCORE Beta Bios 1402 using USB Flashback
https://drive.google.com/file/d/1hoIU_7sVmQ7ft9tsd3GDR3BsFW6TPJtV/view?usp=sharing

2. Leave system at Optimised Defaults > Ensure Intel Performance Profile is set

3. Leave AI Tuner > XMP in Auto - do not enable XMP

Retest.

[metinozk]

No matter what we do, we continue to get a blue screen error. We reverted to the previous 1202 version instead of the installed 1301 version bios. Again blue screen. We have uploaded a new beta version 1402. Even though we reinstalled Windows 11 over and over again, it allowed us to install it, but we got the blue screen again. Then we reinstalled version 1301 again. When we installed Windows 11 again, it installed in a single installation. It started to work stably. This time, we investigated why it started to work stably. Within 1 hour, it started to show a blue screen again and started giving the "nvlddmkm.sys" error that I had received as standard before.

We did not make any adjustments to the bios versions that we constantly uninstalled and installed. We worked with whatever the standard values ​​were. Xmp setting was always on automatic. We disabled VMS in the bios only when we could not see M.2 on the bios and Windows 11 installation screen. This is how we did the installations.

We cannot fully understand whether the problem is in the hardware or not. As I said before: We were using it 1 month ago without any problems, except for minor problems. We did not encounter any problems in the benchmarks and hardware tests we performed. It showed no error. We monitored M.2s up to date and actively with Samsung Magician and put them to the test. We did not see any problems.

You tell me. Have you encountered such a problem? How did you solve it?
We're about to go crazy. If it is a hardware problem, let's contact Asus or Intel and request product replacement or service support. We do not have the strength to buy and try a new, different product.

It gives a blue screen like crazy. In the form of different errors.

[Silent_Scone]

Following from the instructions above, please also select SVID Behaviour - Intel Fail Safe.

1. Consider reseating the CPU whilst inspecting the socket and CPU pin-pad for any debris or damage.
2. Reseat the cooler whilst ensuring for even mounting pressure.
3. If using a CPU Contact Frame, remove and use the stock retention bracket.
4. If the behaviour continues, contact Intel support or your etailer to initiate a return for the CPU.

[achugh]

Hi @metinozk since you have gone UP and DOWN in BIOS versions, please CLEAR your CMOS and see if that helps you out.

To clear your BIOS, see https://rog-forum.asus.com/t5/motherboard-accessories/how-to-clear-cmos-on-motherboard/m-p/929143 . In this post where it mentions to press the RESET button that is when you press the CLEAR CMOS button at the back of your board.

If you BIOS is cleared when you start you computer, you will see a message to press F1 to enter BIOS and make any configuration changes. If you do not see this message, this means the BIOS was not cleared.

[Silent_Scone]

Metinozk has already said he has flashed the board multiple times, so I'm not sure what spurred you to create this post. There's no need for the user to perform a clear CMOS if they've just flashed.

[achugh]

Hi @Silent_Scone , my understanding may be wrong as I never consider myself as expert on anything.

My thinking or understanding is that BIOS upgrades and downgrades can leave some settings behind. So, it is recommended (as can be seen my numerous posts here) to try clearing the CMOS as an additional troubleshooting step. That is the only reason I mentioned it here as it was not mentioned.

Before you replied, I had replied to this post but that post got stuck in the SPAM filters and is waiting for your or @Jiaszzz_ROG or another moderator to review and approve. If one of the moderators can approve it, I will be very grateful. Thank you.

[metinozk]

We have installed Windows 11 and are currently running performance tests, but we are getting low performance results and the computer hangs or turns off the image and returns the image after a short time.

Then it crashes again and the computer restarts.

The current settings in the bios are standard settings. We did not interfere with any settings. Performance is selected as the Intel profile setting. Xmps or AI settings are off.

We get the nvlddmkm.sys error a lot.
We also get an error called Genuiene.
We also get an error called Overclocking.

I am sharing with you my minidump files from which I can access the records. There are even many more blue screen errors that are not recorded in the folder. This is what I can throw at you. I also share the event display screen.

I also share a video about how it looks in my bios settings.

I'm saving it as a 7zip file. Password: 12345

I also saved the contents of the minidump files that I was able to download to Notepad. You can look from there if you want.

By the way, we tested it with test programs while using Windows 11. We get errors like this when performance is selected as the Intel profiles selected in the bios. When Extreme is selected and XMPs are active, it does not even allow you to use Windows 11. We make a lot of mistakes.

You can access the necessary error files and video from the sharing link.

https://1drv.ms/f/s!Atn24HJnENO-mlk9hGRYjxIahe6T?e=zRgZHv

[metinozk]

Thinking that we were wasting our time, we decided to send the latest processor for service support. We packed it up and contacted the place we purchased it from. We will send for support.

If a new processor arrives, we will try again. Then we'll try again.

[Silent_Scone]

Yes, I'd agree.