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Asus Maximus hero z790 USB sound issues

Genarus
Level 8

Specs:
14900K (previous 13900k)
Maximus Z790 HERO Bios 2801
Ram Gskil trident 5600mhz 2x 32gb
RTX 4090
Win 10 (already nuked)


So issue been having is the USB audio has been acting up on any headset on any game I play. Its intermittent when it happens and sometimes will cause the game to crash. Before I nuked the PC and re-installed 10 use to get a BSOD issue related to the ram and don't anymore after going from bio 0800 to 2801.

The USB driver was recently updated to for audio.

I've also clean wiped the audio drivers and graphics drivers.
I've been working on this issue for over a year and also a new Case. The USB ports don't matter if from MOBO or case. Does this with every headset and the other pc's I've tested them on are ok.

Don't know what else to do...

247 Views
6 REPLIES 6

Sentinal13
Level 9

Hey, have you tried to update the USB Audio firmware ?  USB Audio FW Update Tool  https://dlcdnets.asus.com/pub/ASUS/mb/LGA1200/ROG%20MAXIMUS%20XIII%20EXTREME/USB_Audio_FW_Update_Too...

i7-13700KF / 64GB 4x Kingston Fury KF564C32-16 GB DDR5-6400 / Z790 Maximus Hero / ASUS ROG-STRIX-RX6700XT / NVMEs T700 Gen 5 4tb m.1&m.2, 990pro 2tb m.3 / SSDs Intel & Crucial Mx500 4tb

Jiaszzz_ROG
Customer Service Agent

Hello @Genarus 

Thank you for reaching out to us.
Could you please provide the version of your OS build and the audio driver version you are currently in?
Regarding the audio issue in the game, could you describe the nature of the problem, such as whether it's stuttering, distortion, or another type of anomaly, and clarify the situation and frequency at which the issue occurs and how you have determined it to be the cause of the game crashing?
We recommend that you try removing and reinstalling the Realtek USB Audio Driver B6.3.9600.2342 from the ROG MAXIMUS Z790 HERO support page and consider cross-testing with Windows 11 to see if that resolves the issue.
Please also refer to the following relevant FAQs if needed.
[Motherboard] Troubleshooting - Audio with No Sound
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) Problems
If the issue persists, please provide more detailed information about your hardware and software specifications, as well as a video that documents the issue, to help us better understand your situation.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

OS 19045.5247 Win 10 pro
Realtek 10.0.19041.1
Realtek USB audio 6.3.9600.2342

Audio goes full LOUD static on mic and on headset never on speaker set. This is intermittent in game and crashes are less frequent than the audio itself. This would happen on any game and while using discord and tried without discord still would happen.

Though I do have an update after re-installing the Audio USB but in a different fashion... weather or not this fixed the issue I don't know yet this just changed when messing with the sound drivers.

So the Realtek USB AUDIO use to show up in device manager under "Audio inputs and outputs" and now its shows up in "Sound, Video, Game controllers"... I use to also get a caution when login in saying ITBM driver not found and now that is gone. I'll have to see how much an impact this has made and get back to you if this has solved it or not.




Yeaa thats up to date and have already tried that one too 

Genarus
Level 8

OK so update. IITBM driver not found still shows.

Havent had a sound issue but now the PC freezes and un responsive sometimes while everything still working in background like the USB ports all the sudden unresponsive. Going to change from the Red ports to blue and see if it still happens

Also to add have not had the Headset static but mic still distorts really bad hard to hear from it some times have to replug headset

Genarus
Level 8

Ok so update it happens but no where near as loud and brief, sometimes games will lag when transitioning sound. The mic sometimes will go out and be extremely static for others to hear. On top of it the static last for a little bit then goes away.