Hi everyone,
I'm reaching out in sheer desperation after three years of fighting against deliberate deception by ASUS Greece and their service center. Hopefully someone within Asus might read this and do something. Here’s a summary of my ordeal:
Timeline:
Purchased a €1000 Crosshair VIII Extreme motherboard (part of a custom build system) that was factory defective (apparently traces were somehow defective resulting in current flowing where it shouldn't messing with the boards functions, lighting up rgbs, causing small strange power spikes etc.) upon arrival.
Spent roughly a year trying to resolve the issue with tech support.
Sent it for RMA, and it was held for 1.5 years until the warranty expired.
Multiple fabricated damage claims that contradict each other:
Initially, a false PCIe damage claim with zero evidence (There is no damage).
When challenged, they switched to an impossible "unauthorized BGA repair" story, which never happened and is legally impossible without my permission. (This was after 1.5 years when it was out of warranty and they stated that this was an attempted out of warranty repair! Without my permission, invoices, any paper trail whatsoever...)
Proof of Deception:
The motherboard is in my possession, completely undamaged and ready for inspection.
ASUS Greece has refused to provide any evidence of the claimed damages.
The supposed BGA repair claim is not only false but legally impossible:
The warranty should have been legally extended under EU law, but this was avoided through false claims.
Responses:
ASUS Greece changes damage claims when challenged, provides zero evidence, and employs deliberate delay tactics.
Despite the physical evidence in front of them, ASUS Greece claims an inability to verify the board's condition themselves and defers to the service center's baseless assertions.
These actions clearly violate EU consumer law, and ASUS Greece's direct service accountability cannot be deflected to the retailer.
Call to Action: I’m sharing this widely because I believe someone at ASUS must still care about customer trust and corporate integrity. If anyone in this community or within ASUS can help resolve this issue, please reach out. I have all necessary documentation ready for EU Consumer Protection, Legal Counsel, and media outlets.
I know there are many cases were large companies act "shady" when it comes to warranties, but my case has to be one of the most blatant and extreme out there.
Seeking justice and resolution,
Pantelis P.
