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asus_framework.exe memory leak

mooooof
Level 7

I've constantly had performance issues unless I reset with my PC since buying it. I thought it was just Firefox being weird because I have an ad blocker, but it suddenly got a lot worse lately to the point where everything keeps crashing. So I checked Task manger and all my memory is being used but not showing up... Wtf?

I found out about Resource Monitor and there is this this one thing cloned over and over again using all my memory.... asus_framework.exe.

I know everyone says never to install ASUS's software, but I didn't realise this was why. How come this hasn't been fixed in almost two years of owning the board? Though I shouldn't be surprised considering signing up to this site was a nightmare and I couldn't even put a password in, it keeps just showing red.

 

FIX THIS ISSUE! Anyways until then your software can bugger right off.

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @mooooof 

May I ask if you are still experiencing the memory leak issue, and could you please provide the model of your motherboard?
Could you clarify if this issue occurred right after the PC was first built or only after using it for some time, following any recent changes such as a BIOS or Windows update?
Have you been using Armoury Crate?
If so, have you ensured that everything in the update center is fully updated or tried using the uninstall tool to remove and reinstall Armoury Crate to see if that helps resolve the issue?

Please help us by confirming the following details to further identify the memory leak scenario:
- the image of BIOS main page and screenshot of Armoury Crate Update Center
- the brand and model of the CPU, DRAM, GPU, and PSU currently installed
- the OS version and OS build
- If the issue is related to Armoury Crate, please refer to "Q5: What is App Diagnostics? (New Feature)" and provide the log file, along with a video recording showing the memory leak issue when it occurs.
Make sure that you have confirmed and checked the "Record Log" option before following the steps to replicate the issue.
Once the log and video recordings are completed, kindly upload them with public access to the cloud and share the link with me via DM.

Thank you.