Hello @Ajoy_Bhaduri
Thank you for reaching out to us. May I kindly ask if you are still experiencing game crashes at this time?
Could you let us know which BIOS version you updated from and to? In addition to the BIOS update, have there been any recent hardware or software changes—such as enabling overclocking or replacing the graphics card?
When the crash occurs, does the game exit to the desktop, or does the system shut down or restart automatically?
To further assist with the investigation, please provide more detailed hardware and software information, including the CPU, GPU, memory brand and model, BIOS version, operating system version, and relevant drivers.
We also recommend referring to the troubleshooting steps outlined in the two FAQs linked below:
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black ...
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD)
If the issue persists, kindly share your usage scenario, the troubleshooting steps you have tried, and the corresponding results so that we may better understand your situation.
Thank you.
