armoury crate v5.7.9.0 can't detect anything and crashes

[johndoe1545]

tldr, rgb setting messed up, noticed armoury crate can't detect anything. Tried reinstall it, it works fine, but crashes once it updated to 5.7.9.0.

so why not use old version? well it prompt you to update it if you want to access mobo setting to tweak it

edit, to give some contexts, im using b550-a strix

[Jiaszzz_ROG]

Hello, @johndoe1545 

May I ask if the situation you described happened after any changes were made? For example, updating the BIOS or connecting an external device
When encountering this problem, have you ensured that all items within the Armoury Crate update center are fully updated?
Could you please verify the following information and help in recording and providing the relevant logs?
- For log operation steps, please refer to "Q5: What is App Diagnostics? (New Feature)"
While recording the log, please simultaneously capture a video documenting the steps you take and situations where accessing the settings page is not possible.
If there are error prompts or instances where the loading circle screen occurs, kindly also share screenshots.
After recording the log and video, please upload them to the cloud, approve access, and PM me the link.
- the content of the setting in BIOS (or whether it is the default)
- the brand and model name of the CPU, DRAM, GPU, and PSU currently installed
- the OS version and OS build
- Armoury Crate version and a screen shot of the Armoury Crate Update Center
Please help compile the above information and I will forward it to the relevant departments for further investigation.

Thank you.

[johndoe1545]

1. bios ver3405, b550-A rog strix, amd ryzen 5600x, 2 x 16gb 3200mhz kingston fury, RTX3070ti tuf gaming, cooler master v850, win11, crate ver 5.7.9.0

2. latest changes was flashing to bios v3405, but was working fine till this week

3. always made sure my periphal etc are up-to-date

4.didnt change bios that much except turning on virtualization, tweaking ram hz, and 4g decoding

[johndoe1545]

okay, so i noted updating something cause this bug

so i gonna detail my steps.

1. uninstall crate using crate uninstaller tool
2. restart
3. install using ac full package v1.2.4.0

4. update to ac v5.7.9.0

5. updated these

6.

and the rest 1 by 1

7. then i found out after update asus window dynamic lighting plug in, everything start to go hay wire

[Jiaszzz_ROG]

Hello, @johndoe1545 

Thank you for providing the steps.
However, could you please also help in recording logs as the guide I inquired about earlier?

Could you please verify the following information and help in recording and providing the relevant logs?
- For log operation steps, please refer to "Q5: What is App Diagnostics? (New Feature)"
While recording the log, please simultaneously capture a video documenting the steps you take and situations where accessing the settings page is not possible.
If there are error prompts or instances where the loading circle screen occurs, kindly also share screenshots.
After recording the log and video, please upload them to the cloud, approve access, and PM me the link.
- the content of the setting in BIOS (or whether it is the default)
- the OS version and OS build
- Armoury Crate version and a screen shot of the Armoury Crate Update Center

Providing the Armoury Crate log will be helpful for analyzing and describing the issue.
Please follow the instructions in the link to follow the steps that reproduce the problem and record the log.

Thank you.

[johndoe1545]

tried crate v5.6.8, works totally fines

edit, installed it thru full package, updated to 5.7.9.0, now works fine.

not sure what went wrong, probably something about online installer? cause tried 2 times online installer and it went kaput