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Armoury Crate Tools section not working

LastDepth
Level 8

the download update process is not yet complete. Do you want to proceed armoury crate

693 Views
14 REPLIES 14

Jiaszzz_ROG
Customer Service Agent

Hello, @LastDepth 

May I inquire about the current motherboard model, BIOS version, and Armoury Crate version you are using?
Could you kindly provide a screenshot of the error screen?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

motherboard model: TUF GAMING B660-PLUS WIFI D4
BIOS version: 2801
Armoury Crate version: 5.7.9.0
This message keeps appearing again after 2 mins loading everytime when i press on proceed:

LastDepth_0-1704943948346.png

and when i press on cancel:

LastDepth_1-1704944123640.png

I tried to uninstall Armoury crate by the official uninstall tool and reinstalling, I got same Problem.
The Tools section was working on my pc i don't know when exactly it stopped working maybe after the bios update or smth.

 

Jiaszzz_ROG
Customer Service Agent

Hello, @LastDepth 

Following a review by our relevant department, we have identified a potential issue and anticipate addressing it in a future update of Armoury Crate.
Please stay tuned and ensure that all items in the update center are fully updated. 

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

I have a the same issue ill wait for the fix but can you tell us for what specific Update in the Update center to look for like HAL or HTML

Jiaszzz_ROG
Customer Service Agent

Hello, @SavageSoul31 

At that time, it will be fixed through software version updates of Armoury Crate.
If you have any requirements for updating drivers, please refer to "How to search and download Drivers, Utilities, BIOS, and User Manuals" and visit the ASUS official website's support page for the corresponding model to download the necessary files.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Jiaszzz_ROG
Customer Service Agent

Hello @LastDepth @SavageSoul31 @lordberti 

According to the response from the relevant department, the update addressing Tools menu issue has been released.
We recommend refreshing the Armoury Crate update center to check for any available updates. After updating, please continue to monitor for any problems during usage.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

I updated asus framework service to 4.1.1.1 if that is rhe solution but still no tools

Error is still there. No update is offered here either.


Sorry, but many users have had this error for years, it's really embarrassing that ASUS still hasn't gotten this error under control yet.
I have several ASUS motherboards and the same error everywhere. Despite reinstalling Windows x times.

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | ASUS TUF Gaming GeForce RTX 4090 OC | G.Skill F5-6000J3040G32GX2-TZ5N | WD Black SN850X | PHANTEKS Glacier One 360 T30 Gen2 | LG OLED42C27LA | Phanteks NV7 | Seasonic PRIME-TX-1300 | Windows 11 Pro.

lordberti
Level 11

Bug this "Tools section not working error" is still there with version 5.8.6.0 😓

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | ASUS TUF Gaming GeForce RTX 4090 OC | G.Skill F5-6000J3040G32GX2-TZ5N | WD Black SN850X | PHANTEKS Glacier One 360 T30 Gen2 | LG OLED42C27LA | Phanteks NV7 | Seasonic PRIME-TX-1300 | Windows 11 Pro.