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Armoury Crate B550F

carnilino
Level 7

Few weeks ago I started getting an H-5001 page error when I open my ROG Strix B-550F Gaming (WiFi) device. It also stopped controlling ARGB header where I have case RGB connected (it worked before).

I did uninstall with the uninstall tool, everything is updated to the latest version.

Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.0
Aura Service (Lighting Service) 3.07.43
Armoury Crate lite service 5.8.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS AIOFan HAL 1.2.17.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.6
ASUS Ambient HAL 2.7.0.0
AacAudioHal 1.3.67.0
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.49.4
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.10
AudioSDK 3.01.23
MainSDK 2.01.17
MbLedSDK 3.00.25
Armoury Crate Plugin - Aio 2.0.8
Armoury Crate Plugin - Headset 1.2.16
Armoury Crate Plugin - Motherboard 1.2.16
ASUS Motherboard 4.02.03
ROG CETRA TRUE WIRELESS 4.01.05

carnilino_0-1715158202221.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions

carnilino
Level 7

After reinstalling with the uninstall tool and updating components, it is fixed with the latest update.

View solution in original post

6 REPLIES 6

Psyk0d
Level 7

I'm having the same error message. My MB is TUF Gaming B650-Plus Wi-Fi.

It's a brand new PC Build (less than a week) and it happend since the beggining. 

Silent_Scone
Super Moderator

Please see here: https://rog-forum.asus.com/t5/gaming-motherboards/armoury-crate-b550f/m-p/1016081#M7587

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

I think your link refers to this thread...

m3221n
Level 7

Having the same problem here. ROG Strix B550F Gaming

carnilino
Level 7

After reinstalling with the uninstall tool and updating components, it is fixed with the latest update.

Jiaszzz_ROG
Customer Service Agent

Hello, @carnilino  and @m3221n 

Regarding the issue of encountering error code H-5001 when selecting the motherboard on the Armoury Crate device page, it has been confirmed by the relevant department that this issue is expected to be resolved in the update scheduled for this week.
Please refresh the Armoury Crate update center in the near future and complete the update before checking again.
If you have any further questions, please feel free to update the situation once more.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂