Armoury Crate 6.1.18.0 "forgets" detected RGB hardware

[inge70]

I had already opened a thread for this problem, but there hasn't been any support from Asus so far.

Armoury Crate "forgets" the RGB hardware it has already detected while using the PC. As a result, previously configured AuraSync profiles are no longer applied.
When checking the RGB hardware, it looks like this:

In my case, I use Aura Sync "SMART", which changes the RGB color based on the CPU temperature.
As soon as Armoury Crate no longer recognizes the AuraSync hardware, and specifically the motherboard, the RGB color no longer changes based on the CPU temperature.

Even setting "SMART" again in AuraSync no longer works and ends in the following loop:

However, there is no error message in the reliability history.
The only workaround is to either restart the "ASUS AURA SYNC lighting service" or reboot the PC.

Armoury Crate recognizes the motherboard and other existing hardware again:

AuraSync "SMART" is working again:

This doesn't last long, however, because as I continue to use the PC, Armoury Crate again "forgets" the RGB hardware, especially the motherboard.

The problem has existed since April 28, 2025, when version 6.1.18.0 was first offered to me as an update, which gave rise to my other thread.

I have uninstalled Armoury Crate several times using the Uninstaller Tool 2.2.16.0 (previously 2.2.15.0), restarted the PC, and reinstalled it using the Installer Tool 3.3.1.0 (Version 6.1.13.0 was installed until May 20, 2025).
I first installed version 6.1.13.0, and then version 6.1.18.0 as an update.

The problem has recurred and is reproducible.

Windows and everything else has already been completely reinstalled, but as soon as Armoury Crate version 6.1.18.0 is installed, Armoury Crate again "forgets" the RGB hardware or suddenly can't find it anymore.

I can't figure out why this happens, because it doesn't happen with version 6.1.13.0.

My hardware is visible in my signature.
UEFI is currently: 3001 (But the problem also existed with UEFI 2801)
Windows 11 24H2 Build 26100.4061 (the problem has also existed since 26100.3915)
All drivers are up to date.

Armoury Crate is also up to date:

Item Version
---- -------
Armoury Crate UWP App 6.1.18.0
ROG Live Service 3.0.26.0
Aura Service (Lighting Service) 3.08.18
Armoury Crate service 6.1.18
Aura Wallpaper Service Not installed
Aura SDK 3.05.06
ArmouryDevice 4.2.2.8
ASUS AIOFan HAL 1.5.0.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.6.1.2
ASUS Ambient HAL 6.1.0.0
AacVGA 0.0.7.9
KingstonDram 1.1.40
AURA DRAM Component 1.1.29
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
ENE_ESD_ASM_HAL 1.0.11.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.32
AiSuiteSDK 1.03.06
MainSDK 2.01.40
MbLedSDK 3.00.57
VgaSDK 1.00.22
Armoury Crate Plugin - Aio 2.1.0
Armoury Crate Plugin - Motherboard 1.3.0
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.14
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.08.02
ROG FAN XPERT 4 4.02.06
VGA 3.01.09

The problem here is clearly with ArmouryCrate 6.1.18.0 and its plugins, as even reinstalling Windows didn't improve the situation.

EDIT:

I uninstalled Armoury Crate for the umpteenth time, this time using the latest UninstallerTool 2.2.16.0.
I restarted my PC and used the latest InstallerTool 3.3.1.0 (since May 21, 2025, it directly installs 6.1.18.0).

During the reinstallation, this error message appeared:

So I used the UninstallerTool 2.2.16.0 repeatedly and uninstalled everything again.
I restarted my PC and tried a clean install.
The same error message appeared.

This time, I did NOT use the UninstallerTool again (as shown in the screenshot), but instead re-ran the InstallerTool, and the installation of 6.1.18.0 was successful.

Everything was set up, and after some time (about an hour) and repeated use of ArmouryCrate, the motherboard was suddenly no longer found when I clicked on "Motherboard Settings" via "Dashboard" or selected "Motherboard" via "Devices".

At first, it took forever for the error message H-5001 to appear:

My conclusion now is: ArmouryCrate version 6.1.18.0 is faulty.

Even reinstalling Windows 11 doesn't improve the problem. I've done this several times in the last few weeks, most recently on May 2, 2025. This proves, in my opinion, that the problem isn't with the Windows installation. Especially since everything works permanently with version 6.1.13.0.

As an end user, I can't perform any further tests before Asus finally begins investigating the error.

I've now written two threads on this topic and hope that a solution will be found.

I will now roll back to version 6.1.13.0 using the system backup I created before the current update to version 6.1.18.0, as this is no longer possible with the current installation tools as of May 21, 2025.

Asus, please fix this bug!

I also have several error logs here if you need them.

Edit:

Here's the log file generated from ArmouryCrate version 6.1.18.0, in case Asus takes another look:

https://drive.google.com/file/d/1BgG6pqpUBVvobuR4BFl3HyTZsrgPy-j0/view?usp=drive_link

[inge70]

Hello Asus,
I've opened this second thread here because I haven't received any help in the first thread and was only referred to this part of the forum.

But apparently that doesn't help either.

Armoury Crate 6.1.18.0 forgets the hardware initially detected while the PC is running, and thus, for example, the "Smart" setting in AuraSync is no longer usable, as the RGB colors no longer change based on the CPU temperature, as I described here and in the first thread.

So far, my only option to use this RGB control has been to downgrade to version 6.1.13.0.

And I'm not the only one with this problem.

When can we hope for a solution?

[inge70 · Accepted solution]

After rebooting the PC, the Armoury Crate installation opened again and completed the update.

Updates in detail (depending on my hardware):
Item                   version
----                     -------
Armory Crate UWP App 6.2.7.0
ROG Live Service 3.1.10.0
Aura Service (Lighting Service) 3.08.52
Armory Crate service 6.2.7
Aura SDK 3.05.10
ArmoryDevice 4.2.4.3
ASUS AIOFan HAL 1.5.0.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA motherboard HAL 1.6.1.2
ASUS Ambient HAL 6.5.0.0
AacVGA 0.0.7.9
KingstonDram 1.1.40
AURA DRAM Component 1.1.29
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
ENE_ESD_ASM_HAL 1.0.11.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.32
AiSuiteSDK 1.03.11
MainSDK 2.01.42
MbLedSDK 3.00.57
VgaSDK 1.00.22
Armory Crate Plugin - Aio 2.1.0
Armory Crate Plugin - Motherboard 1.3.0
Armory Crate Plugin - ROG FAN XPERT 4 2.0.14
Armory Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.08.02
ROG FAN XPERT 4 4.02.06
VGA 3.01.10

In direct comparison to the older version 6.1.13.0, the following parts have changed (depending on my hardware):

Armoury Crate UWP App 6.2.7.0
ROG Live Service 3.1.10.0
Aura Service (Lighting Service) 3.08.52
Armoury Crate service 6.2.7
Aura SDK 3.05.10
ArmouryDevice 4.2.4.3
MainSDK 2.01.42

Changes in detail:
The dashboard view has been changed in that "Enable AI Overclocking" is now displayed under the "Motherboard Image" instead of "Settings"

Armoury Crate now feels a bit faster to start and also updates the views a bit more quickly.

All previously configured settings from the older version were fully adopted, and there have been no error messages in the reliability history when rebooting the PC.

Attached are screenshots of the detected hardware in AuraSync and my RGB display settings:

I also have to mention that the GameBar widget now displays everything again, as was the case with the old version 5 (which remained empty for me in versions 6.1.13.0 and 6.1.18.0):

This error has now also been fixed. 😊

The update to version 6.2.7.0 has finally fixed the bugs described here.😊