Hi,
I'm having issues with an otherwise fully function Rode NT-USB microphone on two different Asus AM5 motherboards. I originally had an Asus ROG Strix B650E-F Gaming Wifi board, observed this issue, returned the board, and got an Asus TUF Gaming B650E-Plus Wifi board as a replacement, which I'm using now. The other potentially relevant parts of my build are an AMD Ryzen 7 7800X3D, 2 x 16 GB = 32 GB of DDR5-6000, and Windows 11 (though the issue is also present on Windows 10).
My microphone has its own headphone jack, and therefore works as both an input and an output device. As you can see from the video below, when it's connected to either of my case's front panel USB3 ports and selected as the output device, it disappears and reappears repeatedly from the Settings app in Windows 11, while audio cuts in and out.
This behavior is exclusive to the front panel USB3 ports. The microphone works fine as both an input and output device when connected to a rear USB2 or USB3 port. Another separate issue is that it's not working with the Bios Flashback port, which I understand should behave just like any other USB port. Using that port doesn't result in the device disappearing and reappearing, but there's no sound other than a faint clicking.
Things I've already tried:
- Changing from one front panel USB port to the other
- Uninstalling and reinstalling the device through Device Manager
- Reinstalling the chipset drivers
- Changing the input and output formats from 48k Hz to 44.1k Hz and back again
- Disabling exclusive mode
- Disabling enhancements
- Disabling the USB selective suspend setting in the active power plan on Windows
- Making the microphone my default device (both input and output)
- Re-seating the front panel USB connector on the motherboard
- Updating the BIOS/UEFI
- Disabling EXPO in the UEFI
- Performing a memory test - there were no issues found
- Disconnecting all other USB devices
- Restarting my computer
- Booting into Windows 11 and Windows 10 - both have the issue
- Returning one Asus motherboard and getting another - both have the issue
- Contacting Rode support - ongoing
Other relevant information:
- This microphone and its headphone jack work perfectly on Windows 10 on my previous desktop PC (Asrock H97 Pro4 motherboard, Intel Core i5-4570 CPU, 4 x 4 GB = 16 GB of DDR3-1600) with the exact same case (Corsair Carbide 200R)
- This microphone and its headphone jack also work perfectly on my Windows 11 work laptop
- I can use the microphone to record sound on my new desktop PC, but it malfunctions as soon as there's any audio output
- As far as I can tell, the front panel USB3 ports work fine with non-audio devices like my USB thumb drive - I was able to transfer a large file to it without interruption
I'm all out of ideas - thanks if you can help!
