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After restarting Windows, black screen.

SuchyX
Level 7

Hello, I have an Asus B650E-F Gaming motherboard. My problem is that when I turn on the computer, everything works stably, etc. When I want to restart it, the system closes and instead of restarting, I have a black screen on the monitor and a red diode on the motherboard is constantly lit. I will add that when I turn off the computer and turn it back on using the button, everything is OK. When the system starts and, for example, before logging into Windows, I can restart the computer correctly, but if Windows is on for a longer time, there is a problem with restarting. I turned off fast startup in Windows.

The rest is the computer configuration.

- AMD 7800X3D

- Seasonic Focus 750W Gold

- GOODRAM IRDM BLACK V SILVER 32 GB (2x 16 GB) 6000 MHz CL30-36-36-76

- 7800XT

- Bios motherborad ver. 3035

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello @SuchyX 

Thank you for reaching out to us.
If this issue has been present since the initial build, we recommend reviewing the ROG STRIX B650E-F GAMING WIFI user manual to ensure all hardware is correctly installed, including checking for bent CPU pins or improperly connected power cables.
For more details, please refer to [Motherboard] ASUS motherboard troubleshooting via Q-LED indicators.
Meanwhile, may I ask if you have cleared CMOS after updating the BIOS, and aside from disabling Fast Startup in the OS, is the Fast Boot option in the BIOS also set to "Disabled"?

If possible, we also suggest cross-testing with a different system drive.

Thank you.