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XG27AQDMGZ black screen

Hafunie
Level 7

3 weeks ago

Just won’t show anything got it like 2 weeks ago the logo on the bottom glows and the rgb work in the back but nothing on the screen switched to ps5 to pc to see if that’s the case used hdmi cord and a display cord both not working man smh

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Aureliannn_ROG
Customer Service Agent

3 weeks ago

Hi @Hafunie，

Thank you for your inquiry. 

To better understand the display black screen issue you are experiencing, please provide the following information:

  1. Audio confirmation: Does the audio continue to play in the background when the black screen occurs?
  2. Factory reset test: Have you tried restoring the display to factory settings?
  3. Problem reproduction steps: Are there any specific steps or usage scenarios that can reproduce this black screen problem? Please describe in detail.
  4. Settings changes or updates: Before the problem occurred, did you change any settings or perform any updates?
  5. Display firmware version confirmation: Is your display firmware updated to the latest version?
  6. Graphics card driver version confirmation: Is your graphics card driver updated to the latest version?

Please kindly provide the above information so that we can further analyze the problem. 

Thank you for your cooperation.

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