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XG27AQDMG resets brightness to max and UB to off after waking up

fastica
Level 7

My XG27AQDMG turns it brightness to max and Uniform Brightness to OFF when it wakes up, even if the settings shows otherwise. As soon as I modify anything from the settings, it corrects itself. I'm using FW 1.02.

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @fastica , thank you for providing detailed information. 
Regarding the issue you encountered with your XG27AQDMG monitor where the brightness settings change to maximum and uniform brightness is turned off after waking up, we would like to further understand the situation so that we can provide you with more accurate assistance.

Please help us confirm the following:

  1. Scope of setting changes:
    In addition to brightness and uniform brightness settings, are there any other display settings that also change after waking up? For example, color mode, contrast, etc.
  2. Wake-up method:
    Do you mean that the settings only change when the display wakes up from sleep mode? Or does the same problem occur when you turn off the display and turn it back on?
  3. Firmware version impact:
    Does this problem occur regardless of whether it is the factory setting or updated to version 102?
  4. Problem recording:
    To better understand the process of the problem, please record a video of the entire process from the display entering sleep mode to waking up and the settings changing. The video format should be MP4.
  5. Computer specifications: Please provide the detailed configuration information of your computer, including:
  • CPU model
  • Graphics card model
  • Motherboard model
  • Operating system version
  • Graphics card driver version

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

1- Color palette seems to be the same, but I can't be sure as that and other settings don't reflect what the settings menu show. I can be sure that the Brightness is set to 100% and Uniform Brightness is on. I think those are the factory settings.
2- Haven't seen this problem after turning on the monitor manually. It's always after the monitor screen goes to sleep.
3- I got the monitor two weeks ago and updated to 1.02 the same day I got it, so I can't say if this problem occurs with previous versions.
4- The video is from this morning, when I turned on my PC. I turned off my PC last night and didn't turned off the monitor, so it went to sleep automatically. In the video, you can see the sudden drop in brightness when I touch any setting in the menu. In this case, it went from 100% brightness and UB OFF to 79% Brightness and UB ON.


5-
Intel i7 13700K
NVIDIA RTX4080
Windows 11
Motherboard MSI PRO Z790-A WIFI
NVIDIA Driver v560.81