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Usb 3.2 type A 3A just stopped working

ROG0884
Level 7

‎07-26-2024 07:24 AM

I was working and suddenly my mouse doesn't work anymore. Then I discover anything I connect into that slot doesn't get recognized? What could the issue be??

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Aureliannn_ROG
Customer Service Agent

‎07-30-2024 01:37 AM

Hi @ROG0884 ,

Thank you for contacting us.

To better assist you with the issue of your USB 3.2 Type A 3A port suddenly stopping working, we would like to ask you to confirm the following:

  • Connected Device: Which specific product are you connecting your mouse to? Please provide the complete model numbers of both the product and the mouse so we can analyze the situation more accurately.
  • Previous Functionality: Was the USB port working correctly with the mouse before?
  • Cross-Testing: Have you tried connecting the mouse to other USB ports or connecting other USB devices to the problematic port to determine if the issue lies with the port or the device itself?
  • Changing Ports: If you connect the mouse to a different USB port, does the issue resolve?

Please provide this information so we can assist you more effectively. Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
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