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The HDR Peak 1000 issue of PG32UCDM....

silverbolt81
Level 11

I believe that most of the Pg32ucdm owners have realized until now that  something is not quite right with the HDR modes including Console mode.

As of now Msi is the only manufacturer who truly fixed the artificial brightness problem.

The New MSI Firmware Update Properly Fixes the Peak 1000 HDR Mode for Many of Their QD-OLED Monitors...

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5 REPLIES 5

JustViktorS
Level 10

Man, we really need such fix on PG32UCDM!

Hey ASUS, it's time to prove that you're a more reputable brand then MSI!

Asus needs to contact Samsung(the panel manufacturer) to rectify the HDR and BSOD problem!

What BSOD problem?🤔

Aureliannn_ROG
Customer Service Agent

Hi @silverbolt81 ,

thank you for reaching out. We would like to confirm the following:

  1. When HDR is enabled, have you experienced unstable brightness, such as overly dim scenes in certain scenarios?
  2. Could you provide photos of the abnormal display for our reference to better understand the issue?
  3. Does this issue occur with all firmware versions of the monitor, or is it specific to certain versions?
  4. You mentioned that abnormalities also occur in Console mode. Could you describe in more detail the brightness issues observed when HDR and Console mode are enabled?

We will escalate this matter to our team for further investigation based on the information you provide. Thank you for your cooperation!

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

metalbones
Level 7

The fix by MSI didn’t fix the issue and the problem still persists. MSI has gone back to the drawing board.