01-02-2025 08:35 PM
Hi everyone! I recently purchased this monitor and was met with this issue; every time there’s a dark or black scene on the screen I see big bright spots on the corners and edges of the screen (photos attached below).
I connect the monitor to my laptop and PS5 Pro and it’s seen in both devices.
Has anyone encountered this problem before? Is this a defect? Or is it a common occurrence for a monitor of that price?
01-05-2025 07:02 PM
Hi @MKrstlv ,
Thank you for reaching out to us.
Regarding the issue with your ASUS XG32WCS monitor, where noticeable bright spots appear at the corners and edges when displaying black or dark images, we recommend checking the following:
If, after these checks, the issue persists, it may be due to uneven distribution of the LED backlight, which could result in bright spots in certain areas.
We recommend sending the monitor to a nearby authorized service center for further assistance.
Official Support | ASUS Global
Thank you.
a month ago
I've looked far and beyond for a firware update for this monitor and I haven't found it. Every setting on the monitor has been checked.
4 weeks ago
Hi @ParaBellum404 ,
We apologize for the inconvenience caused by the ongoing issue.
If you have already tried troubleshooting by swapping cables, resetting the monitor, adjusting refresh rate and resolution, and the problem persists, we recommend sending your monitor to our official service center.
Our professional engineers will thoroughly inspect your monitor, identify the root cause of the problem, and provide the most suitable solution.
Official Support | ASUS Global
Thank you.