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Screen Turns Off When I Connect the AC Adapter Zephyrus G14 (2023)

pbertschin
Level 7

Hi everyone. I am having issues with my Zephyrus G14 (2023). Whenever I connect the AC adapter, the screen goes black for 2 seconds and then comes back on again. Recently, after coming back on, sometimes the whole screen color dilutes and I have to turn the monitor off and on again to fix it. It has become very annoying. I purchased the laptop back in July of this year brand new from Best Buy in San Antonio, Tx, but unfortunately, I live in Mexico, so taking it to them is not an option for me right now, so I thought I would try my luck here.

This has happened since I connected it the first time, so at the time I thought maybe it was normal for this laptop, but doing some research I realize that its not. 

I you guys can help!

Processor AMD Ryzen 9 8945HS w/ Radeon 780M Graphics (4.00 GHz)
Installed RAM 16.0 GB (15.3 GB usable)
System type 64-bit operating system, x64-based processor

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