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ROG Swift OLED PG42UQ FAILD

MLADIN
Level 7

hello, I have a problem, I tried to update to Version V040 and it tells me that the monitor is not connected, what to do in this regard, I connected both the USB3.0 uplink port cable
as well as HDMI

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @MLADIN 

Did you connect to port numbers 5 and 7 when performing the update?


If so, and the connection is still not recognized, could you please let us know which port you connected to on your PC or laptop?
We suggest trying different ports on your PC or laptop or using a different cable to confirm the issue.

Thank you.