ROG Swift OLED PG27AQDM 107 Bug

[SladeX]

I updated my firmware to 107 and noticed during usage that the screen turns black for 2-3s. This happens on the desktop or in gaming.

I reinstalled 106 and the problem has not returned. It seems 107 is bugged for me. Does anyone else have this problem with 107?

[markob53]

I've had several issues with 107 not related to the HDR quality, more like stability issues, loss of signal, Base and rear LED's not working etc

I've made a couple of threads on this with hardly any support, some sort of acknowledgement would be nice.

It's not like they have to calibrate the colours again, it surely must be something so simple to fix seeing as though these issues didn't exist on previous firmwares, unless they've had to push things internally a little harder to achieve the colour replication people have complained about and that's caused other issues.

I'm guessing but give us MCM108 so i can finally enjoy this monitor for the first time in 6 months.

[Aureliannn_ROG]

Hi @SladeX ,

Thank you for contacting us. 

We understand that you are experiencing a screen blacking issue for 2-3 seconds after upgrading to firmware 107.

To better understand and assist you with this issue, we would like to gather some additional information:

• Frequency of occurrence: Is the screen blacking issue occurring randomly or at regular intervals?
• Usage scenarios: Does this issue occur in other applications besides desktop and games?
• Computer specifications: What are your computer specifications? (CPU, GPU, RAM, motherboard, etc.)
• Graphics driver version: What version of the graphics driver are you using?
• Other connected devices: Do you have any other peripherals connected to your computer?
• Windows version: What version of Windows are you using?

You can try the beolw possible solutions:

• Update graphics drivers: Try updating your graphics card drivers to see if it resolves the issue.
• Check other connections: Ensure that the connection between the monitor and computer is secure and try replacing the DisplayPort cable with a new one.
• Reset monitor settings: Reset the monitor settings to factory defaults to see if it resolves the issue.
• Video recording: To help us better understand the issue, please record a video of the monitor experiencing a screen blacking issue for 2-3 seconds and provide it to us in MP4 format. The video should include the surrounding environment of the monitor and the power connections.

Providing the above information will help us more accurately diagnose the problem.

Thank you.