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ROG Strix XG32UQ download original firmware

Tommino81
Level 7
 

 Hi I need the original ROG Strix XG32UQ firmware, I accidentally updated with the pg32uq firmware and the monitor works badly, is there any procedure to put the original firmware back?

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @Tommino81 .

Generally, it is not possible to update the firmware of other models.
When executing the firmware update tool, it will fail to complete the update.
May I ask how you performed the update?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

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4 REPLIES 4

Jiaszzz_ROG
Customer Service Agent

Hello, @Tommino81 .

Generally, it is not possible to update the firmware of other models.
When executing the firmware update tool, it will fail to complete the update.
May I ask how you performed the update?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Jiaszzz_ROG
Customer Service Agent

Hello,  @Tommino81 

Apologies for the delayed response.
However, if you have indeed updated the firmware of the incorrect model, we would recommend contacting customer service to arrange for repair.
Please refer to ASUS service center for further assistance.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂