ROG Strix OLED XG27AQDMG Black Crush / Color Banding issue. Any news on the fix?

[Haippari]

I would like the get some answers from Asus on this.

I just recently bought the monitor only to later find out that it suffers from these issues, to the point where i find myself thinking if i should return the monitor (still on my return window). I would much like to keep using Asus product as i have always done, but it feels awfully tempting to return this monitor as it seems none of the competitors at same gen / Hz / price range are not having the same issue.

As these issues are widely reported by people online, as well as here on this forum and i would like to ask if there is any news on possible firmware fix for it? Is Asus working on it?

HDR seems to be ok now, no issues there. But the latest firmware MCM104 didn't fix the SDR.

I know there are some 3rd party software fixes available but after testing them, they are far from perfect.

This is sort of issues are kinda unacceptable at this price point.

[Aureliannn_ROG]

Hi @Haippari ,

previously some users reported issues with the XG27AQDMG monitor where skin tones appeared abnormal and shadow details were lost in HDR mode at 100% brightness. 

The team later released MCM104 to optimize HDR mode. You mentioned that your monitor has issues in SDR mode. 

Could you please describe the problem in detail? (For example, are dark details lost, are colors distorted, or are there other abnormalities?) If you can provide a comparison image, it will be easier for us to judge.

Additionally, you mentioned that you recently purchased the monitor. To avoid affecting your usage, you can contact the dealer for further assistance. If you are willing to wait for our backend team to analyze and confirm the issue, please provide the following information:

1. Have you tried resetting the monitor to factory settings?
2. What cable are you currently using to connect the monitor? Have you tried other cables to see if the issue persists?
3. Please provide detailed information about your setup (computer model/graphics card model/driver version/OS version).

Thank you.

[Haippari]

1. Have you tried resetting the monitor to factory settings? - Yes.
2. What cable are you currently using to connect the monitor? Have you tried other cables to see if the issue persists? - Cable provided in the package as well as extra high quality DP one i have from my old monitor.
3. Please provide detailed information about your setup (computer model/graphics card model/driver version/OS version). - All Asus build using ROG STRIX B650E-F GAMING WIFI motherboard, AMD 7800X3D cpu, Asus GeForce RTX 4070 Ti SUPER TUF Gaming - OC Edition gpu, Asus 1000W ROG STRIX Gold Aura Edition psu. With latest gpu drivers (always) and Windows 11 24H2.

   The issue me and countless others are having is described/reported/asked about in these posts, it can be easily replicated and witnessed using http://www.lagom.nl/lcd-test/black.php test screen: (there are lots of other posts but there is no p...

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-insane-banding-posterization/td-p/1054736

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-black-crush/m-p/1045568

   https://rog-forum.asus.com/t5/rog-series-monitors-pg-xg/xg27aqdmg-black-crush-and-accuracy/m-p/10444...

   https://www.reddit.com/r/OLED_Gaming/comments/1gdwue7/xg27aqdmg_black_crush_fix_and_more_issues/

   https://www.reddit.com/r/OLED_Gaming/comments/1flw8wp/found_a_workaround_for_black_crush_on_the/

   https://www.reddit.com/r/OLED_Gaming/comments/1g3gm01/black_levels_on_asus_rog_xg27aqdmg/

   https://www.reddit.com/r/OLED_Gaming/comments/1gufc9z/xg27aqdmg_crushed_blacks/

   Youtube video showing this issue (describing the issue starts at the time provided in link):

   https://youtu.be/WgCac1aGxyY?t=421

   This Blur Busters forum posts goes more into detail about the "sRGB Mode Black Crush", and the workaround people are using that involves "novideo_srgb" 3rd party software for temporary fix: https://forums.blurbusters.com/viewtopic.php?f=2&t=13659&sid=7f3f0c88070ac26ed81faab4901db4d2

[Haippari]

1. Have you tried resetting the monitor to factory settings? - Yes.
2. What cable are you currently using to connect the monitor? Have you tried other cables to see if the issue persists? - Cable provided in the package as well as extra high quality DP one i have from my old monitor.
3. Please provide detailed information about your setup (computer model/graphics card model/driver version/OS version). - All Asus build using ROG STRIX B650E-F GAMING WIFI motherboard, AMD 7800X3D cpu, Asus GeForce RTX 4070 Ti SUPER TUF Gaming - OC Edition gpu, Asus 1000W ROG STRIX Gold Aura Edition psu. With latest gpu drivers (always) and Windows 11 24H2.

   The issue me and countless others are having is described/reported/asked about in these posts, it can be easily replicated and witnessed using http://www.lagom.nl/lcd-test/black.php test screen: (there are lots of other posts but there is no p...

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-insane-banding-posterization/td-p/1054736

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-black-crush/m-p/1045568

   https://rog-forum.asus.com/t5/rog-series-monitors-pg-xg/xg27aqdmg-black-crush-and-accuracy/m-p/10444...

   https://www.reddit.com/r/OLED_Gaming/comments/1gdwue7/xg27aqdmg_black_crush_fix_and_more_issues/

   https://www.reddit.com/r/OLED_Gaming/comments/1flw8wp/found_a_workaround_for_black_crush_on_the/

   https://www.reddit.com/r/OLED_Gaming/comments/1g3gm01/black_levels_on_asus_rog_xg27aqdmg/

   https://www.reddit.com/r/OLED_Gaming/comments/1gufc9z/xg27aqdmg_crushed_blacks/

   Youtube video showing this issue can be found with the name "ASUS ROG Strix OLED XG27AQDMG Best Settings", issue is described from 7 minute mark. Forum doesn't let me provide a direct link.

   This Blur Busters forum posts goes more into detail about the "sRGB Mode Black Crush", and the workaround people are using that involves "novideo_srgb" 3rd party software for temporary fix: https://forums.blurbusters.com/viewtopic.php?f=2&t=13659&sid=7f3f0c88070ac26ed81faab4901db4d2

[Haippari]

I have since returned the monitor to the vendor i bought it from. Too many issues with it for a 800e product.

[Haippari]

1. Have you tried resetting the monitor to factory settings? - Yes.
2. What cable are you currently using to connect the monitor? Have you tried other cables to see if the issue persists? - Cable provided in the package as well as extra high quality DP one i have from my old monitor.
3. Please provide detailed information about your setup (computer model/graphics card model/driver version/OS version). - All Asus build using ROG STRIX B650E-F GAMING WIFI motherboard, AMD 7800X3D cpu, Asus GeForce RTX 4070 Ti SUPER TUF Gaming - OC Edition gpu, Asus 1000W ROG STRIX Gold Aura Edition psu. With latest gpu drivers (always) and Windows 11 24H2.

   The issue me and countless others are having is described/reported/asked about in these posts, it can be easily replicated and witnessed using http://www.lagom.nl/lcd-test/black.php test screen: (there are lots of other posts but there is no p...

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-insane-banding-posterization/td-p/1054736

   https://rog-forum.asus.com/t5/gaming-monitors/xg27aqdmg-black-crush/m-p/1045568

   https://rog-forum.asus.com/t5/rog-series-monitors-pg-xg/xg27aqdmg-black-crush-and-accuracy/m-p/10444...

   https://www.reddit.com/r/OLED_Gaming/comments/1gdwue7/xg27aqdmg_black_crush_fix_and_more_issues/

   https://www.reddit.com/r/OLED_Gaming/comments/1flw8wp/found_a_workaround_for_black_crush_on_the/

   https://www.reddit.com/r/OLED_Gaming/comments/1g3gm01/black_levels_on_asus_rog_xg27aqdmg/

   https://www.reddit.com/r/OLED_Gaming/comments/1gufc9z/xg27aqdmg_crushed_blacks/

   Youtube video showing this issue (describing the issue starts at the time provided in link):

   https://youtu.be/WgCac1aGxyY?t=421

   This Blur Busters forum posts goes more into detail about the "sRGB Mode Black Crush", and the workaround people are using that involves "novideo_srgb" 3rd party software for temporary fix: https://forums.blurbusters.com/viewtopic.php?f=2&t=13659&sid=7f3f0c88070ac26ed81faab4901db4d2