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ROG PG27AQN WONT TURN OFF

RuldBaz
Level 7

I recently bought an PG27AQN and when I shut off my computer the monitor keeps blinking orange and back logo led remains on. Any solution to solve this problem? I connected with display port to my 4090

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19 REPLIES 19

Jiaszzz_ROG
Customer Service Agent

Hello, @RuldBaz 

We would recommend referring to pages 1-3 of the ROG Swift 360Hz PG27AQN user manual to confirm the indicator light colors and using the power button to turn off the screen first.

Jiaszzz_ROG_0-1688370829257.png

If you have any further difficulties, please provide a more detailed description to help us better understand your situation.
For example, please include information about the frequency at which the issue occurs.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

nbgzdddha
Level 7

I have the same problem. I'm using the latest firmware (ULMB 2.0 Update) on my monitor and a MSI 4090 card.

Currently, I have connected the displayport cable that came with the monitor, but I have also tried using my displayport 1.4 cable.

The LED on the monitor is constantly flashing amber (it's more like an orange blinking) when the computer is turned off. It seems to be in standby mode, but it doesn't enter standby mode completely.

After a few seconds, the display goes completely black, but the front LED never stops blinking orange. The fan also keeps running, and if it's not disabled in the OS, the logo on the back of the monitor has always light on. This is really annoying because I have never had to manually turn off a monitor using the button to prevent issues like this in the past 15 years or more.

I have also tried completely turning off my computer and unplugging the power cord to ensure that no signal is being sent to the monitor, but I still have the same problem.

When researching this issue, it seems that it's not uncommon, so I would greatly appreciate a solution.

Jiaszzz_ROG
Customer Service Agent

Hello, @nbgzdddha 

We apologize for the delay in replying, but we are not entirely sure about the specific model of the monitor you are using.
May I inquire if this scenario has been present within the same model for the past 15 years, or does it vary across different models and hardware configurations?
Could you please provide the product model and a detailed description? For example, when you mention the fan running, are you referring to the VGA card fan or the CPU fan?
Additionally, could you let us know if there are any related settings in the BIOS or system configuration?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

Like the title of the thread the 360hz 1440p ROG PG27AQN!

What past 15 years? This monitor doenst exist this long.

The monitor comes with a fan for the gsync modul, it has nothing to do with my gpu.

Jiaszzz_ROG
Customer Service Agent

Hello, @nbgzdddha 

Based on the information provided, we suggest you refer to the instructions in the [LCD Monitor] When turning off the screen or when there is no HDMI/Display signal, a noticeable fan ...
If you have a requirement to turn off the fan, we recommend enabling Deep Sleep. As per the specifications of the PG27AQN, the fan turns off approximately 10 minutes after activation.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

The PG27AQN doens't have those options.

Jiaszzz_ROG
Customer Service Agent

Hello, @nbgzdddha 

According to the FAQ, it can be set by going to OSD>System Setup>DisplayPort Deep Sleep and setting it to ON.
Could you please specify which particular feature is missing in this process?
Please provide images or videos to help us confirm further.

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂

OSD>System Setup Exist but no DisplayPort Deep Sleep.

I also made sure to scroll the whole menu down.

You can see the aviable options in this video on 36 seconds (Not all because he did not scroll):

https://youtu.be/HGDoniTFh28?t=38

Jiaszzz_ROG
Customer Service Agent

Hello, @nbgzdddha 

Could you please confirm if switching the OSD Power Setting option to Power Saving Mode allows you to enable Deep Sleep mode?

Thank you.

sharing complete hardware info & software config details will help us better understand the issue 🙂