09-30-2022 03:59 AM - last edited 3 weeks ago by ROGBot
05-07-2023 06:09 AM
Apparently new PG42UQ off the shelf come with firmware V035. Where is the firmware for existing users asus? Why are all of the existing customers being sidelined once again?
05-07-2023 07:51 PM
Hello, @axiumone .
May I ask if the situation you are currently encountering is consistent with the original question that was asked?
The latest firmware version is V033, released on November 28th, 2022. Please update to confirm if the issue still persists.
If the issue persists, please provide the following information:
Meanwhile, please check the top right corner of the screen and kindly share the details requested in the PM inbox.
Thank you!
05-08-2023 11:25 PM
Hello,
I can answer this question since I have the same problem in addition to micro jerks on the Microsoft Edge browser and the Windows Store applications as well as the start menu. Same thing for the sleep exit that does not work, forced to turn off and on the monitor with the remote control. V33 update done 3x without success. Tested in Hdmi 2.1 and DP. Whether in 120hz or 138, no improvement.
05-09-2023 06:06 AM
See the ticket - I provided everything there for months and months - N2204031283
At this point, nine months after the thread was started with zero replies from asus, I'm not interested in troubleshooting further. I've requested a refund, that's the only thing that I need assistance with.
05-09-2023 06:11 AM
I just ordered a 2nd one to test, it has exactly the same problems as the first one. Asus, I feel that you are dishonestly neglecting your customers by selling unfinished products with serious defects. Very disappointed.
05-10-2023 02:56 AM
Hello, @selfa
May I ask if your current monitor is also the PG42UQ?
Please provide the following information to help us better understand your issue:
Meanwhile, Please check the top right corner of the screen and kindly share the details requested in the PM inbox.
Thank you.
05-10-2023 03:17 AM
Hello,
I use an Asus Rog RTX 4090.
Tested with different cables (HDMI 2.1 / DP 1.4) From the brand Club3D mainly as well as others.
The problems are:
The monitor does not turn on after waking from standby or when restarting the PC.
I have a lot of micro jerks on Windows 11 especially on Microsoft Edge or applications like Whatsapp, messenger, even the start menu is jerky when I scroll through applications.
I tested in 120Hz as well as in 138oc.
I only have you Asus hardware, motherboard, fan, aio, graphics card.
I tested different firmwares from 028 / 032 / 034, all had the same problems.
My pc is also connected to a Lg Oled C17 TV and on this one none of the problems mentioned above appear.
Best regards,
David
05-10-2023 08:17 AM
For those who has wake up issue with this monitor.
If you have cpu with built-in graphics chip like Intel Core K-series, you can try to set primary display from motherboard bios to PCI-E.
This worked for me atleast for those wake up issues during restarting system. I guess it's because primary signal is coming via motherboard display port.
I haven't tried if it works on issue when monitor tries to wake up from sleep.
05-10-2023 08:30 AM
Indeed, this seems to solve the problem of leaving the standby.
Thanks for the information 😉