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PG34WCDM FIRMWARE ISSUE

ft20153
Level 8

updated to mcm103 ,hdr still not working fine and unable to adjust brightness 

785 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Aureliannn_ROG
Customer Service Agent

Hi @ft20153 ,

we've sent you the messege via PM box.

Please kindly check the messege.

Thank you.

View solution in original post

18 REPLIES 18

ft20153
Level 8

need help from admin please

Aureliannn_ROG
Customer Service Agent

Hi @ft20153 ,

could you please specify the HDR issue you are currently experiencing? 

Could you provide detailed information about the problem? 

Is it occurring when HDR is enabled and the brightness is set below 100? 

Or are there other issues? What type of signal cable are you using for the connection? 

Have you tried connecting other devices to cross-check? 

Did the HDR issue occur after updating to the latest firmware version, or was it happening in the previous version as well? 

Your assistance in confirming this would be greatly appreciated. Thank you.

using dp port ,100 brightnes working fine .hdr issue is on mcm 101 and mcm 103.also the hdr colour display is worse  ,when will asus provide a update firmware version

Aureliannn_ROG
Customer Service Agent

Hi @ft20153 ,

based on your inquiry, could you kindly provide the abnormal image when enable HDR for our reference?

Thank you.

圖片_20240410175120.jpg

That's exactly the same as the issue with mine, everything is all blown out and weird like a posterization issue...

leo1115556
Level 8

I came across a similar issue in this discussion thread:
rog-forum.asus.com/t5/gaming-monitors/pg34wcdm-hdr-bug/td-p/990691
Unfortunately, the article is no longer open for replies.

Following the steps outlined in the discussion thread (as there were discussions about firmware version 201 improving HDR display), I updated to the 201 version. However, after updating, my screen displayed an extremely alarming pink color, rendering it unusable. I had to revert back to version 103, but the HDR overexposure issue remains unresolved.

I would like to know if your company has any better solutions to offer me?

 
 
 
 
photo_2024-04-10_17-48-58.jpg

very terrible hdr , i hope they will update the firmware soon the monitor been releasing almost 3 months

ft20153
Level 8

need solution