cancel
Showing results for 
Search instead for 
Did you mean: 

PG34WCDM After Firmware Update the serial number is displayed incorrectly.

Pokerface_1976
Level 8
 
After updating the firmware from MCM 105 to MCM 103, the serial number is displayed incorrectly. I need help here.
Screenshot 2025-03-12 124605.jpg
662 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Pokerface_1976
Level 8
 
Is Asus testing their firmware??? After updating the new firmware for the MCM 106 with and without a USB stick, the serial number is still missing and the error message "USB port is missing". I also reset the monitor manually and completely disconnected from the power supply. The error message "No serial number is displayed" and the USB port error is still there. According to the firmware, the error message should be "Fixed the issue where the model serial number cannot be displayed in the DisplayWidget Center".Screenshot 2025-03-27 124320.jpg

View solution in original post

13 REPLIES 13

Ramlot
Level 7

same here...

Firmware MCM105

Aureliannn_ROG
Customer Service Agent

Hi @Pokerface_1976 @Ramlot ,

Thank you for your inquiry. 

To better understand the display-related issue you are experiencing, please confirm the following:

  1. Firmware downgrade confirmation: Did the problem occur after you downgraded the display firmware?
  2. Firmware upgrade test: If so, please try updating the display firmware to the latest version again and confirm whether the problem still exists.
  3. Power cycle test: After the firmware update is complete, please power cycle the display and confirm again whether the problem is resolved.

Please kindly confirm the above information and perform the tests so that we can further analyze the problem. Thank you for your cooperation.

Same Problem…

After reinstall the ASUS_DisplayWidget_Center where the serial number is is now an empty field

hey,

any update for the probleme to fix it?

AjgarZomba
Level 8

Hey @Aureliannn_ROG looks like MCM105 was removed from the official site recently. Are there issues with the firmware? Should I downgrade?

Also, I'm still having the issues I highlighted in this post on MCM105. Is there an ETA on the fix?

krostar
Level 8

MCM104 has also been removed from the official us/can websites. 
Should we rollback to version 103 ? Is that downgrade supported by the monitor ?

Thanks

Knispe
Level 7

Genau das gleiche Problem mit MCM105, nach Downgrade auf MCM 103 keine Änderung. Seit MCM105 ständiges  "Unbekanntes USB Gerät".

krostar
Level 8

MCM106 is out

Is Asus testing their firmware???
After updating the new firmware for the MCM 106 with and without a USB stick, the serial number is still missing and the error message USB port is missing.
I also reset the monitor manually and completely disconnected from the power supply.
The error message No Serial Nummer is displayed and the USB port error is still there.
According to the firmware, the error message should be Fixed the issue where the model serial number cannot be displayed in the DisplayWidget Center.