09-15-2024 08:56 PM
Hello,
I just purchased the pg32ucdp and I am having issues updating the firmware. It goes to a black screen a few seconds after it starts and doesn't come back. I tried holding buttons 2 and 4 after unplugging and plugging back in to reset the update. I try and the same thing happens. I can't find a work around any help would be great. I have it plugged in via HDMI 2.1 cord and the blue USB square to my PC.
09-19-2024 11:59 PM
Hi @dave142 ,
Thank you for contacting us. To better assist you with the issue of your monitor turning black after the update, we would like to confirm the following:
If the above steps do not resolve the issue, please provide the following information:
Monitor model: PG32UCDP
Graphics card model:
Operating system version:
If possible, please provide a video clip (MP4 format) demonstrating the display issue. This will help us visualize the problem more clearly.
Additionally, please try connecting the monitor to another device, such as a laptop or another computer, to see if it displays correctly.
Your detailed information will help us locate the problem more quickly.
Thank you.
09-20-2024 04:49 PM
I had a similar problem and the solution was to set all driver settings to default. Some setting caused the update to fail. Uninstalling and reinstalling the driver would certainly work too
Regards
10-06-2024 11:01 PM
Same here in my case.