PG32UCDP USB hub working inconsistently

[himynameismate]

Hello all, 

This is my second PG32UCDP already, the first one I've had to send back because of a faulty panel. 

I use my webcam (Logitech Brio Ultra) for signing into my PC with Windows Hello and like 15% of the times I turn my PC on I have to unplug and re-plug the cam to the monitor's hub. This was not an issue with the first monitor (used for 2 weeks before returning it). 

Could it be a faulty hub? 

I also use the camera with my Mac through USB-C and I have not seen the issue yet. 

[Aureliannn_ROG]

Hi @himynameismate ,

We understand that you're experiencing USB hub instability issues with your PG32UCDP monitor. Specifically, your webcam disconnects about 15% of the time after booting.

To help us troubleshoot this issue, we recommend the following steps:

1. Try a different display: Please try connecting your webcam to a different display to see if the issue persists. This will help us determine if the issue is specific to your monitor's USB hub.
2. Check USB connections: Please ensure that the USB connection between your webcam and the monitor is secure and there are no loose or damaged connections.
3. Check Windows Event Viewer: In Windows Event Viewer, you can check for any error messages related to USB. These messages may help us identify the root cause of the problem.
4. Restore monitor to factory setting to confirm whether the issue still persist.

If the issue persists after trying the above steps, we recommend that you send your monitor to your nearest ASUS service center for inspection and repair by our professional engineers.

Thank you.