Hi @Luca23 ,
Thank you for contacting us.
We understand that you are experiencing issues with the pixel refresh function on your PG32UCDM monitor.
Based on your description, we suggest you check the following:
- Check monitor connections: Ensure that the monitor power cable and signal cable are securely connected and try replacing the cables.
- Update graphics card driver: Visit the graphics card manufacturer's website to download and install the latest graphics card driver.
- Reset monitor settings: Reset the monitor settings to factory defaults.
- Check power supply: Ensure that the monitor is connected to a stable power source and avoid using extension cords or power strips.
Regarding the Proximity sensor function, if the function is enabled and no activity is detected, the monitor gradually reduces brightness when displaying power-saving information. The monitor resumes normal brightness when human activity is detected again. Please check if your power settings are in power-saving mode. If so, please assist in setting it to standard mode and verify if the issue persists.
If the issue still persists after trying the above methods, we kindly request your assistance in further troubleshooting.
Please record the process of the issue occurring in a video format, preferably in MP4, and provide it to us. Additionally, please provide more detailed information about your computer configuration and the environment in which you are using it, such as the operating system version, graphics card model, and display settings. This information will help us accurately diagnose the cause of the problem.
Thank you again for your cooperation.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
