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PG32UCDM - TEST MODE

RonyFleurDePaix
Level 7

a month ago

I did a RMA for dead pixels, just received a replacement, but the first time i pluged the power cable, the screen was flashing in red/green/white color. I guess they just tested the screen and let it in test mode.

When i had that, i just power off and power back with the button and it was gone, but there is a lot of people on reddit that been blocked on this ''test mode'' or have it back later. I just wondering how can avoid that ? Is it normal that they didn't put it back on ''normal mode'' ? Whats the manipulation to go on/back of this mode ? Can it come back ? do i have to unplug/plug cable just to be sure or is fine ?

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

3 weeks ago

Hi @RonyFleurDePaix ,

"Test mode" is typically a factory testing function for monitors, used to check the panel condition. 

If you encounter this issue, we recommend trying the following methods:

  • Press and hold the physical left button and power button while the AC is off until the screen lights up.
  • Additionally, you can restore the monitor to its factory settings.

We appreciate your understanding and cooperation.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.
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