09-12-2024 05:03 AM - edited 09-12-2024 05:51 AM
Hello,
I have issues with the PG32UCDM when using the Netflix app from MS store (UHD 4K)
Any show with subtitle will make the screen flicker white. Removing subtitle does fix the issue but they are plenty of shows and movies that have forced subtitle and the issues will come back regardless of having subtitle active or not. (Full screen only 49Hz)
- Disabling G sync from the NVIDIA panel is the only solution that will resolve the issue on this matter.
Having to disable G sync every time just to watch something is unpractical for a 2024 QD-OLED Flagship
I have tried to disable G sync specifically on the Netflix app or Edge via the NVIDIA panel but they are all grey out
(Monitor Technology : Greyed out)
I have notice when the mouse moves Netflix will run at 240hz but when you stop moving the mouse and the Netflix app goes fullscreen it get stuck at 49hz and will not back to 240hz.
When it is running at 49Hz. White flickers are all over the place
IMO this is screaming VRR issues. But is it defective?
What do we do?
Solved! Go to Solution.
10-01-2024 12:44 PM - edited 10-01-2024 12:47 PM
Hello @Aureliannn_ROG
I have updated today the NVIDIA drivers from 561.09 to 565.90
The issue has been SOLVED by updating the NVIDIA drivers.
- No more flickers in Full screen
- Frames stays at 240Hz with or without subtitle in Fullscreen
- Frames does not bounce from 49 to 240Hz : Fixed at 240Hz in Fullscreen
I don't know if this got escalated or not. But regardless, I appreciate the ASUS team to had reach out to me.
Thank you kindly
09-12-2024 06:18 AM - edited 09-12-2024 06:21 AM
49Hz when Netflix goes fullscreen
240Hz when moving mouse while fullscreen
after mouse settle
Netflix goes back to 49Hz
How do we fix this?
At this moment I'm just downloading torrents of every show I want to watch on Netflix.
This issue is forcing me to break copyright laws.
09-19-2024 08:22 PM
Hi @rhms ,
Thank you for reporting the issues you're experiencing with your PG32UCDM monitor when watching Netflix, such as subtitle flickering, frame rate limitations, and G-SYNC conflicts.
To better assist you, we would like to gather some additional information:
Regarding the subtitle flickering issue:
Regarding the frame rate limitation issue:
Regarding the G-SYNC conflict issue:
If the above suggestions do not resolve your issue, please provide the following information:
Your detailed information will help us locate the problem more quickly.
Thank you.
09-20-2024 01:21 PM - edited 09-20-2024 01:25 PM
I'm trying to reply with all the information but ASUS forums does accept my reply and I cannot post anything..........
WTH am I suppose to do....... I can't post anything to answer all those question. The post just keep disappearing.
09-20-2024 01:30 PM
Hello @Aureliannn_ROG
Regarding the subtitle flickering issue:
Answers :
Regarding the frame rate limitation issue:
Answers :
Regarding the G-SYNC conflict issue:
Answers :
If the above suggestions do not resolve your issue, please provide the following information:
Thank you
09-20-2024 01:32 PM
Hello @Aureliannn_ROG
Regarding the subtitle flickering issue:
Answers :
09-20-2024 01:32 PM
Regarding the frame rate limitation issue:
Answers :
09-20-2024 01:33 PM - edited 09-21-2024 12:36 PM
Regarding the G-SYNC conflict issue:
Answers :
If the above suggestions do not resolve your issue, please provide the following information:
Thank you
10-01-2024 12:44 PM - edited 10-01-2024 12:47 PM
Hello @Aureliannn_ROG
I have updated today the NVIDIA drivers from 561.09 to 565.90
The issue has been SOLVED by updating the NVIDIA drivers.
- No more flickers in Full screen
- Frames stays at 240Hz with or without subtitle in Fullscreen
- Frames does not bounce from 49 to 240Hz : Fixed at 240Hz in Fullscreen
I don't know if this got escalated or not. But regardless, I appreciate the ASUS team to had reach out to me.
Thank you kindly