Hi @friendly_fly ,
Thank you for your inquiry.
To better understand the display DP Alt Mode-related issue you are experiencing, please perform the following tests and provide information:
- Problem details: What is the specific problem you encountered when using DP Alt Mode? Please describe the problem occurrence scenario in detail.
- Graphics card driver confirmation: Is your graphics card driver updated to the latest version?
- USB Type-C connection test: Can your display be used normally when connected to other devices via USB 3.2 Gen 1 Type-C?
- Firmware version confirmation: Did this problem occur under the previous display firmware version?
- Monitor factory reset: Have you tried restoring the display to factory settings?
Please kindly confirm the above information and perform the tests so that we can further analyze the problem.
Thank you for your cooperation.
