Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PG32UCDM Firmware One Key Update Not Starting

ROG0884
Level 7

‎07-26-2024 07:24 AM

I'm on windows 11

I have the monitor connected to my pc with the usb b cable

The installer just does nothing. I had also done this previously months ago and it worked back then. I have tried unplugging other usb to no avail

0 Kudos
232 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

‎07-30-2024 01:25 AM

Hi @ROG0884 ,

If the update fails or the tool doesn't detect the monitor:
1. Re-connect the USB B-A cable and make sure it is securely connected to both the monitor and computer.
2. Click “Retry”

You can refer to the following screenshot, thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
0 Kudos