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PG32UCDM Firmware MCM102 remove burnin protections

Davids777
Level 9

Hi everybody,

After updating PG32UCDM firmware to MCM102, my monitor disable 2 burnin protections every time my computer go to extended standby -> https://youtu.be/6AE82sD3d90

And every time I switch between HDH 1000 nits modes and True Black -> https://youtu.be/fGss0n1Tsc4

Apparently this problem also occurs when changing the VRR or turning off the screen

I tried a reset but problem still these. I'm not the only one with this bug but some users don't have this issue  

I don't know if this is the best place to report this problem but I hope this can reach Asus devs to get a fix

Thanks

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1 ACCEPTED SOLUTION

Accepted Solutions

Davids777
Level 9

Rumors speak of a new firmware 103 for today. Can anyone confirm ? Thanks

Firmware 103 is here -> 
https://rog.asus.com/us/monitors/27-to-31-5-inches/rog-swift-oled-pg32ucdm/helpdesk_bios/

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56 REPLIES 56

Ma2002rio
Level 9

Hello, I have the same problem, both screen protection settings are always switched off as soon as I switch the monitor off using the on/off button and then switch it on again.

I know at least one other person who has the same problem. Personally, I went back to the previous firmware (MCM101) because the protections against burnin are more important for me than HDR at 1000 nits

JustViktorS
Level 9

I also have the same issue.

It worth mentioning that it broke Displaywidget functionality, when you choose to toggle Screensaver or logo brightness it somehow launches pixel cleaning 

Davids777
Level 9

I haven't tested the widget since the update but given what you say I will avoid it. This update was really poorly tested

miKKos-9
Level 7

I have the same issue, it also happens when you enable HDR from Windows so the monitor mode changes to HDR and the screen protection is disabled.

Torchim
Level 9

@Silent_Scone @Aureliannn_ROG , Screen Protection features turn off whenever the monitor goes to sleep or switches display modes after firmware update mcm102.

Thanks, I've seen the posts already and it's been flagged.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Hi @Davids777 @Ma2002rio @JustViktorS @miKKos-9 @Torchim @Kundica ,

Thank you for your feedback. We apologize for the inconvenience you've experienced, but please rest assured that our backend team has taken note of the issue and is working diligently to resolve it. 

We will fix it as soon as possible and restore normal operation. 

During this process, we kindly ask for your patience. Once the problem is resolved, we will notify you immediately.

Thank you.

Thank you for the quick response and forwarding of the problem!