PG32UCDM Firmware MCM102 remove burnin protections

[Davids777]

Hi everybody,

After updating PG32UCDM firmware to MCM102, my monitor disable 2 burnin protections every time my computer go to extended standby -> https://youtu.be/6AE82sD3d90

And every time I switch between HDH 1000 nits modes and True Black -> https://youtu.be/fGss0n1Tsc4

Apparently this problem also occurs when changing the VRR or turning off the screen

I tried a reset but problem still these. I'm not the only one with this bug but some users don't have this issue  

I don't know if this is the best place to report this problem but I hope this can reach Asus devs to get a fix

Thanks

[Ma2002rio]

Hello, I have the same problem, both screen protection settings are always switched off as soon as I switch the monitor off using the on/off button and then switch it on again.

[Davids777]

I know at least one other person who has the same problem. Personally, I went back to the previous firmware (MCM101) because the protections against burnin are more important for me than HDR at 1000 nits

[JustViktorS]

I also have the same issue.

It worth mentioning that it broke Displaywidget functionality, when you choose to toggle Screensaver or logo brightness it somehow launches pixel cleaning 

[Davids777]

I haven't tested the widget since the update but given what you say I will avoid it. This update was really poorly tested

[miKKos-9]

I have the same issue, it also happens when you enable HDR from Windows so the monitor mode changes to HDR and the screen protection is disabled.

[Torchim]

@Silent_Scone @Aureliannn_ROG , Screen Protection features turn off whenever the monitor goes to sleep or switches display modes after firmware update mcm102.

[Silent_Scone]

Thanks, I've seen the posts already and it's been flagged.

[Aureliannn_ROG]

Hi @Davids777 @Ma2002rio @JustViktorS @miKKos-9 @Torchim @Kundica ,

Thank you for your feedback. We apologize for the inconvenience you've experienced, but please rest assured that our backend team has taken note of the issue and is working diligently to resolve it. 

We will fix it as soon as possible and restore normal operation. 

During this process, we kindly ask for your patience. Once the problem is resolved, we will notify you immediately.

Thank you.

[Ma2002rio]

Thank you for the quick response and forwarding of the problem!