PG32UCDM Feature Request - Disabling Proximity Sensor during Pixel Cleaning.

[darkcg]

Please disable proximity sensor automatically and temporarily while doing a pixel clean operation.

Proximity sensor is constantly making pixel cleaning fail. Disabling it automatically during this operation should solve the issue.

[Aureliannn_ROG]

Hi @darkcg ,

To help us assist you more precisely with the issue you're experiencing, we'd like to ask you to confirm the following points:

1. What is your current firmware version?
2. Did this issue occur with previous firmware versions as well?
3. Could you please describe what specifically happens when you mention "cleaning failure"? (e.g., does an error message appear, does the cleaning process interrupt, or is there no improvement after cleaning?)
4. Please first refer to our [LCD Monitor] ROG OLED Gaming Monitor Pixel cleaning process. | Official Support | ROG Global
5. Additionally, we'd like to confirm if pixel cleaning can be performed normally when the "Proximity Sensor" feature is turned off?

Please help us confirm the above information. Thank you!

[darkcg]

Hello @Aureliannn_ROG 
Here the answers:
   1. Firmware version MCM108
   2. I don't know because I've bought the monitor and updated to MCM108 directly, never used an older firmware.
   3. When the pixel cleaning is occurring and the proximity sensor is active, if you go away from the monitor for an amount of time for which the proximity sensor disables the screen and then someone moves in front of the monitor, the pixel cleaning process fails with a message, telling you to retry in 1 hour. Basically the pixel cleaning interrupts and gives this message.
   4. Yes, already read it. I'm referring to the manual cleaning.
   5. Yes, if I disable the proximity sensor, the manual pixel cleaning always completes successfully.

Thank you for your support.