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PG32UCDM dolby vision logo flashes

RexCW
Level 9

When I’m using Dolby vision mode through my Xbox series X, the top right corner sometimes flashes a small white box for 0.1 second during a game or a movie. The appearing position and size is exactly the same as the Dolby vision logo where it appeared when the screen detects the dolby vision signal, but it shouldn’t flash after activating dolby vision. There should be something wrong with the firmware. I already tried resetting the monitor but it’s still happening. It happens randomly and it’s impossible to capture that. Not very distracting for me but I do hope it’s fixed in newer firmware. Can any mod report this to the engineering team?

(firmware is on 105)

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @RexCW ,

Regarding the Dolby Vision flickering issue you encountered, we recommend that you check the following:

  1. Display firmware: Please make sure your display firmware is up to date.
  2. Factory reset: Try resetting your display to factory settings.
  3. Signal cable test: Try using different HDMI or DP cables to see if the problem persists.
  4. Specific version test: Try playing different versions of videos or content to see if the problem occurs.
  5. Graphics card driver: Make sure your graphics card driver is up to date.
  6. Resolution/refresh rate adjustment: Try adjusting the resolution and refresh rate to see if the problem improves.

To further understand the issue, please record a video of the problem occurring and provide the video to us in MP4 format.

Also, please provide the following information:

  • PC specifications: Including PC model, graphics card model, operating system version, and graphics card driver version.
  • Monitor serial number (via PM box)

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.