PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[silverbolt81]

So a couple of days have passed since i have turned off the proximity sensor and today again i started a session in Destiny 2 and within the first thirty minutes the monitor went black again.

I guess there is something else going on that triggers the black screen...

[Justigar]

I've also had this issue, not even in games at times, even when booting my PC and sitting at lock screen. No response to monitor buttons, trying to swap input and then it just starts working. Also checked prox sensor settings, (but good shout, always worth checking!) as on v102 I noticed it was triggering lots and could be resolved by just waving in front of it, but even on v103 I still get this.

Using HDMI, happens with & without VRR (using Radeon, so no G-sync) though I want to say I feel like it's less common without VRR enabled, but nothing concrete. Also, different HDR settings... Haven't found a common trigger for it.

Hopefully adding some weight to this gets it noticed.

Ryzen 5800X3D, Gskill DDR4-3600, Gigabyte Aorus Elite V2 Mobo and Radeon RX6800.

[Rlin]

I get black screen issue too. It isn't that often to be bothersome I can go through weeks without it happening then one game would go to black. I fixed it by resetting the GPU driver in windows Win+Ctrl+Shift+B or pushing the power button off then on. This is with HDR on and replacing the HDMI cable.  I'm going to try turning off the proximity sensor and see. 

[silverbolt81]

I did try with the proximity sensor set to off but it keeps happening every now and then.

You could try it though and see if it works out for you!

[Outslayer283638]

Same issue here 

[BigMoosse]

Same black screen. Second day on 103 black screen. Not something you want while gaming and paying the $$$ this monitor is.

[Chrizzle]

Hi all! I am experiencing the black screen as well and I don't have on the proximity sensor and I have the latest firmware installed as well. I am playing on my PS5 Slim which is only 3 months old and I purchased a high end HDMI cable and I've tried the cable that came with the monitor. Please help, this was an expensive monitor!!

[Rlin]

Update: Even with proximity sensor off I still got a black screen just now with Horizon Forbidden West. I notice this happened when one of the robot dinosaurs did a flash grenade effect brightening the whole screen. The previous time that I can reproduce this black screen is in Ninja Gaiden sigma 2 at the New York City level where there's repeated thunder flashes and that would sometimes cause my monitor to turn off. I'm wondering if sudden bright flashes is causing it.

[silverbolt81]

I don't think it is related with the panel trying to produce highly bright scenes,at least on mine seems to be a random phenomenon.

But it is an interesting observation for sure..

[silverbolt81]

O.k so i've tried a different dp 1.4 cable and the black screen still keeps showing up.

Not frequently but the issue still persists.

Maybe it is a DSC related problem then?