PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[palmfighter]

just requested the firmware.. thanks!

[rhms]

yeah I got MCM105SL installed. I keep sending my screenshots logs to Aureliannn_ROG.
Simple to install pretty much the same as MCM105

[Chrizzle]

@rhms, I am curious if you are experiencing the same issues with the log firmware and when my screen goes black the power indicator flashes red and orange and I have to power cycle to get the data log. This is what mine showed after a black screen on ps5.

 

[palmfighter]

Since I installed the log software I have no issues 🤩

the installation of the firmware also forced me to reset the settings. Not sure what made the difference but no black screen this weeks. I think I used the monitor 4/5 hours. 

[rhms]

Yeah after installing MCM105SL the logo will flash red and orange. In my case since I'm using it on windows I can either

- Alt tab out of the game --> Desktop image reappears --> tab back in.

- If alt tab does not fix --> power cycle.

Your logs are on par with mine no white error but every black screen would increment the green number

My first black screen the blue number incremented to 16 just like yours and every new black screen would increment the green one alone(From my POV)

Red is from normal operation I believe since it increments after powering down, standby, pixel cleaning and power cycle. Then at 255 the red will reset back to 0.

I had 1 black screen two days ago after 1-2 weeks of not having any black screens.

[iemrek]

I'm not sure if this is totally accurate, but I'm now thinking this might actually be a hardware issue.

I got a replacement after contacting ASUS customer service in the UK. I've been using it for about a month with no issues. DDC/CI and VRR on etc. all the default settings.

[Chrizzle]

That’s good to know and I think I’m going to RMA then and give it a shot. Did you also update the firmware and are you using stock cables?

[iemrek]

Yes I upgraded from firmware version 103 to 105. Using the cables that came with it. 

[rhms]

I doubt it might be related to a physical hardware issue. I had this Black screen issue within the first two weeks of purchase. Got a replacement unit from Newegg and this issue is still present.

Altho we are no experts this issue is hard to 100% determine it is related to hardware.

I believe a new firmware would fix this. But I'm no expert I'm just very familiar with these black screens.

[kric1991]

I'm fairly certain this is a Software issue - the fact that the screen goes completely black yet it's still functioning in Windows (My computer detects it still) makes me think firmware problem. ASUS really needs to respond to this issue - I'm starting to look at competitors for a replacement.