PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[yukich]

I am not sure if your right here. Sadly, how do you explain then my monitor having this issue in multiple titles, without VRR enabled... its simply locked to 240hz, and the screen never goes below HZ. 

The issue is a protection trigger from the monitor itself, I am guessing its a trigger that happens due to to hitting over the bandwidth that DSC allows, thats why the DSC off fixes the problem, since it limits the bandwidth. I am guessing in certain gaming scenarios, the PC overshoots the bandwidth a bit over the limits possible, that in return triggers the monitor who says oops and turns itself off. Think of it something like a PSU OCP when a power surge happens on the rails. I am guessing they could tweak the threshold on this in the FW and fix it.

[skygunner]

 

 For trouble shooting purposes I have passed 4 3D Mark Stress test in a row, and have inspected my 4090 FE's power connector and 12V-2x6 power connector cable. At this time my household has two 4090 FE. Swapping between the two of them does not make a difference regarding the PG32UCDM's black screen problem.

[Jaynay]

If it's an Nvidia driver issues, we can rule that out of anyone here has the issue with an AMD card.  I am on the latest driver and I don't have that issue with my 4090.  Make sure that vsync in game settings are off.  I couldn't replicate the black screen on Indiana jones pulling over 400 watts.   I did see this black screen randomly in other games, but not recently, still on 105 firmware.

[skygunner]

There's definitely something going on with the PG32UCDM specifically. I also have a 32" Odyssey Neo G8 4K UHD 240Hz monitor, and have never experienced the PG32UCDM's black screen problem on the exact same PC setups with the same Nvidia drivers. Like recently mentioned, something may need to be updated via firmware by Asus. 

[tardiffbt]

@Aureliannn_ROG, thank you for taking all this information and relaying it. Obviously, you are not responsible for this monitor problem or any other decision the leadership at ASUS make. You are just trying to do your job and I appreciate your help in this situation.

To the rest of you all,

The most confusing part for me is that if you read every single post on this thread, there are many discrepancies.

Some have the screen return on its own in a few seconds while other have to turn the power off and on.

Some have it occur only in games while others have it only outside of games and then there's outliers like me who had it occur under both scenarios.

For some turning VRR off fixed the problem but for others it was DSC or DDC/CI. 

For some it's reproducible in certain scenarios while for others it's completely random.

All of this and more makes this really difficult to pinpoint.

Are these different manifestations of the same problem or different problems altogether?

For me, I haven't had any black screens since I updated all my drivers, firmware, BIOS, etc. as detailed from my Dec. 5th post, but I continuously live in anxiety about it because my first PG32UCDM went over a month before having an issue and my second didn't have an issue for over three months, and even though the random black screens went away for now, it's not enough to give me peace.

[GRTim]

Exactly the reason I asked if they could collect the details of everyone's system and issue through like a survey or form so they could aggregate all the data and start seeing data on a more granular level. It is sort of cumbersome in my opinion to gather details over a thread of this magnitude. 

[skygunner]

I understand your concerns about monitor consistency. Each firmware update understandably raises anxieties about resolving the issue. While I initially believed a new DisplayPort cable and the latest firmware would rectify the problem—a belief validated for approximately five hours of gameplay—this was ultimately unsuccessful.

My primary concern is receiving a refurbished unit with the same black screen defect if the monitor is returned for an ASUS RMA. Furthermore, I wish to avoid being without this monitor during the launches of Final Fantasy VII Rebirth and the RTX 5090.

Maybe it's time to get Samsung involved. I believe they are the original manufacturer of this models panel.

[Jarnis]

Spoiler: Samsung G80SD has the exact same issue. I had it for 2 days before returning it as it does not offer DSC disabling and I hated the smart TV interface it used. It is effectively a small TV that pretends to be a gaming monitor. Saw 10+ black screens similar to the ASUS model ones during those two days and tried with 3 different cables (2 diff HDMI, 1 DP) to rule that out. Then just returned it and got ASUS instead.

[DudeDudeson]

Wanted to throw my experience with the black screen on the heap. 

Machine: 

• Windows 11 - 24H2
• CPU: AMD Ryzen 7700X
• GPU: MSI Ventus 3080 12GB
• PG32UCDM tested with HDMI and DP cables.

Monitor settings kept at defaults except for brightness and color temp changes. VRR on, DSC on, 240hz, HDR tested on and off (doesn't seem to change prevalence of black screens). I've gotten things to stabilize after installing firmware MCM108 and using the DP cable that came with the monitor. Using an HDMI 2.1-compliant cable appears to cause the black screen issue across many different use cases (watching videos, playing video games) but it's most prevalent while gaming. 

[stigmatta]

Any better news lately on this situation? I know there were some new WIndows updates, ASUS Bios updates and also Geforce driver updates recently so i wanted to see if anything good has happened lol