04-18-2024 09:36 AM
So i am having this issue since the day i bought the monitor.
At first it was happening during a certain game,the callisto protocol.
Now it is happening also in Destiny 2.
As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.
I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.
This issue seems to be consistent on all firmwares.
I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.
I have my pg32ucdm connected via dp.
Any suggestion would be much appreciated!!
4 weeks ago
I think in some cases, the LFC (Low Frame Compensation) is not kicking in properly which causes the monitor to crash when it goes below the minimum for AMD Freesync Premium Pro, 48hz, per AMD's documentation. If you guys could remedy that, it probably would fix a lot of these issues.
4 weeks ago
Hi @GRTim ,
Thank you for your feedback.
We understand that you are experiencing screen stuttering, flickering, or black screen issues when enabling VRR. To better assist you, we would like you to confirm the following:
Providing this information will help our engineers analyze the problem more in-depth. Thank you.
4 weeks ago - last edited 4 weeks ago
System Specifications:
System:
Host: Home Kernel: 6.12.4-1-cachyos-bore-lto arch: x86_64 bits: 64
Desktop: KDE Plasma v: 6.2.4 Distro: CachyOS
Machine:
Type: Desktop System: ASUS product: N/A v: N/A serial: N/A
Mobo: ASUSTeK model: ROG STRIX B550-F GAMING WIFI II v: Rev X.0x
serial: 230419376600991 UEFI: American Megatrends v: 3607 date: 03/22/2024
CPU:
Info: 16-core model: AMD Ryzen 9 5950X bits: 64 type: MT MCP cache:
L2: 8 MiB
Speed (MHz): avg: 4264 min/max: 550/5084 cores: 1: 4264 2: 4264 3: 4264
4: 4264 5: 4264 6: 4264 7: 4264 8: 4264 9: 4264 10: 4264 11: 4264 12: 4264
13: 4264 14: 4264 15: 4264 16: 4264 17: 4264 18: 4264 19: 4264 20: 4264
21: 4264 22: 4264 23: 4264 24: 4264 25: 4264 26: 4264 27: 4264 28: 4264
29: 4264 30: 4264 31: 4264 32: 4264
Graphics:
Device-1: NVIDIA TU104 [GeForce RTX 2080 Rev. A] driver: nvidia v: 565.77
Device-2: EMEET HD Webcam C960 driver: snd-usb-audio,uvcvideo type: USB
Display: unspecified server: X.Org v: 24.1.4 with: Xwayland v: 24.1.4
driver: X: loaded: nvidia unloaded: modesetting gpu: nvidia,nvidia-nvswitch
resolution: 3840x2160~240Hz
API: EGL v: 1.5 drivers: nvidia platforms: gbm,x11,surfaceless,device
API: OpenGL v: 4.6.0 vendor: nvidia v: 565.77 renderer: NVIDIA GeForce
RTX 2080/PCIe/SSE2
API: Vulkan v: 1.4.303 drivers: N/A surfaces: xcb,xlib
Audio:
Device-1: NVIDIA TU104 HD Audio driver: snd_hda_intel
Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio
driver: snd_hda_intel
Device-3: EMEET HD Webcam C960 driver: snd-usb-audio,uvcvideo type: USB
API: ALSA v: k6.12.4-1-cachyos-bore-lto status: kernel-api
Network:
Device-1: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter
driver: mt7921e
IF: wlan0 state: down mac: 5e:8c:28:4f:63:c2
Device-2: Intel Ethernet I225-V driver: igc
IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: 08:bf:b8:71:9b:fb
Bluetooth:
Device-1: Foxconn / Hon Hai Wireless_Device driver: btusb type: USB
Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: disabled
rfk-block: hardware: no software: no address: N/A
Drives:
Local Storage: total: 28.34 TiB used: 15.09 TiB (53.2%)
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 990 PRO with Heatsink 2TB
size: 1.82 TiB
ID-2: /dev/sda vendor: Samsung model: SSD 860 PRO 1TB size: 953.87 GiB
ID-3: /dev/sdb vendor: Samsung model: SSD 840 PRO Series size: 119.24 GiB
ID-4: /dev/sdc vendor: Seagate model: ST3000DM001-1ER166 size: 2.73 TiB
ID-5: /dev/sdd vendor: Seagate model: ST1000DM003-1ER162 size: 931.51 GiB
ID-6: /dev/sde vendor: Toshiba model: HDWR11A size: 9.1 TiB
ID-7: /dev/sdf vendor: Seagate model: ST8000DM002-1YW112 size: 7.28 TiB
ID-8: /dev/sdg vendor: Western Digital model: WD60EDAZ-11U78B0
size: 5.46 TiB type: USB
Partition:
ID-1: / size: 951.4 GiB used: 260.72 GiB (27.4%) fs: xfs dev: /dev/sda2
ID-2: /boot size: 2 GiB used: 798.7 MiB (39.1%) fs: vfat dev: /dev/sda1
Swap:
ID-1: swap-1 type: zram size: 94.19 GiB used: 0 KiB (0.0%) dev: /dev/zram0
Sensors:
System Temperatures: cpu: 43.0 C mobo: 30.0 C
Fan Speeds (rpm): N/A
Info:
Memory: total: 96 GiB available: 94.19 GiB used: 6.63 GiB (7.0%)
Processes: 546 Uptime: 14h 55m Shell: Bash inxi: 3.3.36
3 weeks ago
Hi @GRTim ,
Upon verification by our team, the PG32UCDM panel specification has a minimum refresh rate of 48Hz. It is recommended not to use it below 48Hz.
Please be informed, and we greatly appreciate your understanding and cooperation.
Thank you.
4 weeks ago - last edited 4 weeks ago
1 Yes DDC is disable
2 Happend when the VRR is active and without so it's not the issue for me
3 Some day can happend 10 time in a row but always when Im watching youtube, netflix or when I'm on discord so webapplication NO GAMES FOR ME
4 Yes the sound continue to play
5 Try with HDMI 2.1 and DP 1.4 and optical HDMI
6 Before was comming back always after 2 second now with the firmware version 108 I got sometime 6 seconds its a new issue that
7
For more information I have less blackscreen with the 108 than the 105 before was impossible to let the 240Hz now it's random, sometime I have 0 issue in the day some time maybe 10 black screen in an hour
Best regards
Skrounchh
4 weeks ago
Hi @Skrounchh ,
Thank you for your feedback.
To better assist you with this issue, we would like to gather more information:
Providing this information will help our engineers analyze the problem more in-depth. Thank you.
4 weeks ago
Hello
1 it's a bit better since the new update 108
2 Sometime I got the black screen for 2 seconds and sometimes for 6
3 I will try to take a video but I never got time...
Processeur 13th Gen Intel(R) Core(TM) i9-13900KS 3.20 GHz
Mémoire RAM installée 64,0 Go (63,7 Go utilisable)
ID de périphérique 3C3FFF2C-A667-4827-829C-5FB079E9F32A
ID de produit 00326-10118-54238-AA902
Type du système Système d’exploitation 64 bits, processeur x64
Stylet et fonction tactile La fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible sur cet écran
Édition Windows 11 Famille
Version 24H2
Installé le 16/12/2024
Build du système d’exploitation 26100.2894
Expérience Pack d’expérience de fonctionnalités Windows 1000.26100.36.0
SORRY IT'S IN FRENCH
Nom du système d’exploitation Microsoft Windows 11 Famille
Version 10.0.26100 Build 26100
Autre description du système d’exploitation Non disponible
Fabricant du système d’exploitation Microsoft Corporation
Ordinateur DESKTOP-L2MJEH4
Fabricant ASUS
Modèle System Product Name
Type PC à base de x64
Référence (SKU) du système SKU
Processeur 13th Gen Intel(R) Core(TM) i9-13900KS, 3200 MHz, 24 cœur(s), 32 processeur(s) logique(s)
Version du BIOS/Date American Megatrends Inc. 0703, 01/11/2022
Version SMBIOS 3.5
Version du contrôleur embarqué 255.255
Mode BIOS UEFI
Fabricant de la carte de base ASUSTeK COMPUTER INC.
Produit de la carte de base ROG STRIX Z790-F GAMING WIFI
Version de la carte de base Rev 1.xx
Rôle de la plateforme Bureau
État du démarrage sécurisé Activé
Configuration de PCR 7 Élévation requise à afficher
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume1
Option régionale France
Couche d’abstraction matérielle Version = "10.0.26100.1"
Utilisateur DESKTOP-L2MJEH4\conra
Fuseaux horaires Paris, Madrid
Mémoire physique (RAM) installée 64,0 Go
Mémoire physique totale 63,7 Go
Mémoire physique disponible 53,0 Go
Mémoire virtuelle totale 67,7 Go
Mémoire virtuelle disponible 50,2 Go
Espace pour le fichier d’échange 4,00 Go
Fichier d’échange C:\pagefile.sys
Protection DMA du noyau Désactivé
Sécurité basée sur la virtualisation Désactivé
Stratégie Contrôle des applications pour entreprise Audit
Stratégie du mode utilisateur de contrôle d’application pour entreprise Désactivé
Prise en charge du chiffrement automatique des appareils Élévation requise à afficher
Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui
Hyper-V - Extensions de la conversion des adresses de second niveau Oui
Hyper-V - Protection de l’exécution des données Oui
Nom NVIDIA GeForce RTX 4090
ID de périphérique Plug-and-Play PCI\VEN_10DE&DEV_2684&SUBSYS_889C1043&REV_A1\4&256A0AA8&0&0008
Type de carte NVIDIA GeForce RTX 4090, compatible NVIDIA
Description de la carte NVIDIA GeForce RTX 4090
Mémoire vive sur la carte (1 048 576) octets
Pilotes installés C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
Version du pilote 32.0.15.6636
Fichier INF oem102.inf (section Section080)
Plans de couleurs Non disponible
Entrées de table des couleurs 4294967296
Résolution 3840 x 2160 x 240 hertz
Bits/pixel 32
Adresse mémoire 0x84000000-0x84FFFFFF
Adresse mémoire 0x0000-0x1FFFFFF
Port d’E/S 0x00005000-0x0000507F
Canal IRQ IRQ 4294967200
Pilote C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_9425E4C3B1AC1C47\NVLDDMKM.SYS (32.0.15.6636, 72,76 Mo (76 292 784 octets), 05/12/2024 18:35)
Thanks
3 weeks ago
Hi @Skrounchh ,
We would like to confirm whether you have enabled the Human Sensor function. Since you mentioned that the issue occurs less frequently while gaming, we are uncertain if this might be related to your proximity to the monitor during gameplay. Could you please assist us in confirming this?
We greatly appreciate your understanding and cooperation.
3 weeks ago
Hello, the Human Sensor function is OFF
What I can say more is that I have this issue only in 240Hz when I turn the screen on 120 Hz I have no issue and I try everthyng on the 120Hz it's working really fine
4 weeks ago
I already swapped to the 321urx MSI monitor and I couldn't be happier at this point. Haven't had a single issue with their QD OLED monitor. Aurealiannn, we've done and test everything you guys have suggested to us. You stopped responding countless pages ago, now you want us all to repost our issues?