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PG32UCDM black screen during game sessions!!

silverbolt81
Level 11

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

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797 REPLIES 797

Aureliannn_ROG
Customer Service Agent

Hi @skygunner ,

Thank you for your reply.

Since you mentioned that the issue only occurs in "Final Fantasy VII Remake Intergrade," we initially suspect that the problem might be related to the game settings or specific compatibility with your display, rather than a hardware issue with the display itself.

To further troubleshoot the issue, we recommend trying the following steps:

  1. Adjust in-game settings: Try adjusting the display settings within the game, such as resolution, refresh rate, and V-sync, to see if it improves the issue.
  2. Human Sensor feature: Have you enabled the Human Sensor feature on your display? We recommend temporarily disabling this feature to see if the issue persists.
  3. Disable special features: Try disabling features like VRR, DSC, and HDR on your display to see if they are causing any conflicts.

Thank you.

That is consistent with my symptoms, sometimes I have 4-5 blackouts in 1,5 hour. Yesterday I had zero in 3 hours gaming (playing the same game).

I never encurred a 10 min one, that would for me be a sign to send it back straight away.


Corsair 3500x
Corsair HX1200i
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
Corsair H150i Elite Elite LCD XT

Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
ROG RTX3080-O10G-Gaming
Monitor 1: ASUS ROG Swift PG34WCDMC
Monitor 2: ROG Swift OLED PG27AQDM
ROG Strix Scope II 96 Wireless
ROG Spatha X
Windows 11
😉

yukich
Level 10

Hi @Aureliannn_ROG ,

So I've been debugging with Indiana Jones black screen. Here is what I found out.

1. HDR off or on makes no difference the screen goes black for few seconds and comes back. This happens multiple times

2. DSC on any refresh rate it still happens 

3. DSC off, fixes the issue and there is no more black screen. 

4. Weird enough, limiting power usage of my GPU  makes the issue happen very rarely. However, switching to another screen\TV there is no more issue at any settings of GPU on the same PC.

I've disabled all the power saving features, proximity, VRR disabled and also disabled the  DDC\CI. Now I haven't managed to record it yet but, I hope this helps.                                                                                                                                                                                                                                                                                                                                                                                       

Are you using HDMI 2.1 or DP1.4?

Have you tired switching between these 2?


Corsair 3500x
Corsair HX1200i
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
Corsair H150i Elite Elite LCD XT

Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
ROG RTX3080-O10G-Gaming
Monitor 1: ASUS ROG Swift PG34WCDMC
Monitor 2: ROG Swift OLED PG27AQDM
ROG Strix Scope II 96 Wireless
ROG Spatha X
Windows 11
😉

Yep, no help. Happens on any cable and across different PC's. But hooking another TV\Monitor to the pc with any cable fixes the problem.

skygunner
Level 10

https://drive.google.com/file/d/118484Fe6IPaQ9ay9HdO2rfEy9GtPPCIw/view?usp=drivesdk

Here's a video of showing the PG32UCDM black screen problem, and what it takes to get it temporarily working again........

skygunner
Level 10

 

I have tried playing around with all the settings in Final Fantasy and Space Marines 2. The black screen still continues. Human sensor feature is disabled. I always have HDR disabled. For troubleshooting purposes, I will disable DSC and VRR.

 

Reading through the vast 61 pages of this thread regarding the PG32UCDM's black screen problem, we can conclude that this problem can be experienced through a diverse PC video game library. I have now personally replicated this problem on Final Fantasy 7 Remake Integrade and Warhammer 40,000: Space Marine 2. Both of these games are extremely popular. Especially Final Fantasy 7 Remake Integrade, with the sequel rebirth launching in 2 days on PC. So far I am easily able to replicate this on my desktop PC and Asus Rog Z13 Acronym connected to the PG32UCDM. If there is more troubleshooting that is needed let me know. I really want this fixed before the 5090 launches on the 30th of this month along with Final Fantasy 7 Rebirth.

Thanks in advance. 

XeqS
Level 9

I think I may have stumbled upon something that could lead in a different direction.

Can you guys with this issue try the following ?

  • Download nVidia profile inspector
  • Delete or change the exe name in the profile for indiana jones or the game where you experience this issue so that the profile does not work anymore.
  • I restarted the pc, but this may not be necessary
  • Try playing the game

I found out that in games where this happened, especially indiana jones, the issue stops ocurring for me after the profile for the game is deactivated.

It could be that for certain games there is an issue with nvidia driver optimisations which causes some compatibility issues with the monitor or DSC. 

skygunner
Level 10

Thank you for your assistance. I will test this suggestion later this evening. A review of Windows event logs at the time of the PG32UCDM's display failure revealed no Windows errors or unusual activity.

Jarnis
Level 8

Look I can save you all a lot of time: 

There are two kinds of blackscreens.

One is just a bad cable. You can pretty much rule that out by trying with two different cables and ensuring your cable is not entangled with a bunch of power cables that may cause interference.

Then there is the actual problematic black screen. If you turn off DSC it will go away. If you turn off VRR it will go away. It does not depend on the cable or the GPU used. I do not know what exactly triggers it, but my educated guess after a lot of testing and research is that the monitor and/or GPU driver fails low refresh rate compensation at very high refresh display refresh rates. What is supposed to happen with VRR if you go below the refresh rate of the display (in this case, 48hz) is that the GPU duplicates frames, so at 48hz, the screen bumps up to 96hz and gets two copies of the frame. This feature works fine at 120hz (no DSC) but in DSC something changes and this duplication of frames can fail. It does not fail every time, but it fails randomly. You get a tiny fps dip to below the magical 48fps and instead of frame doubling, the monitor craps out. In reality there probably should be some kind of safety area around 48hz - meaning if the monitor outright blackscreens as soon as you try to put in 47hz refresh rate via VRR, the doubling should happen at a higher framerate. Maybe as high as 55 or 60hz. That way if the GPU/driver somehow fails to do the frame duplication promptly enough and monitor gets a frame at too low refresh VRR rate. The fact that this does not happen when DSC is off suggests the extra overhead from DSC compression may play a part. 

It is plausible that this is something NVIDIA may need to fix in their drivers or GPU vBIOS instead of fixing it in the monitor firmware, but it is also plausible that there is something the monitor firmware can do to avoid this situation. As I understand it, many monitors who support VRR actually have a "safety area" below the minimum officially supported refresh rate that they can handle in case the PC outputs that to them without bumping the refresh rate and doubling up the frames immediately. Ie. if monitor officially supports minimum of 48hz, it actually won't crap out until the refresh rate goes below 40Hz. This monitor appears to be quite sensitive to this, but also this panel type is fairly new in that it supports 240Hz over DSC so comparisons to older models with lower refresh rates and/or no DSC support may not be so simple.

ASUS should take this very seriously, as they are actively selling a premium high end monitor that is, as is, unfit for the purpose it is being sold for (4K 240hz VRR gaming). And for anyone who has this issue happen too often: Reducing visual quality in the game to keep the framerate way higher can help. Turning off DSC and dropping to 120hz max is a guaranteed fix (unless you instead have a bad cable).