PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[Aureliannn_ROG]

Hi @yukich ,

Thank you for your feedback.

To better assist you with the black screen issue, we would like to gather more information:

1. Lower refresh rate: Try lowering the display's refresh rate to 144Hz or lower to see if the issue improves.
2. Turn off HDR: Temporarily turn off the HDR function to see if the issue disappears.
3. Update drivers: Please ensure that you have the latest graphics card driver installed.
4. Replace cable: Try using a different display connection cable (e.g., DisplayPort) to rule out a faulty cable.
5. Duration of black screen: How long does the black screen typically last?
6. Video recording: To better understand the issue, we recommend that you record a video of the issue occurring. Please use MP4 format.

Providing this information will help our engineers analyze the problem more in-depth. Thank you.

[yukich]

Hi @Aureliannn_ROG 

1. The blackscreen issues happen with DSC on. If I turn it to 120hz and DSC off no issues.

2. Will try with HDR off and edit the post

3. I tried also with latest drivers and there's no difference, same issue. As I mentioned the issue doesn't happen with the same setup on my TV. (OLED 4k TV)

4. I already tried both stock cabled DP and HDMI and additionally bought Optical HDMI cable, all 3 exhibit the same issues.

5. The issue usually is about few seconds, and then picture comes back on, but sometimes the picture doesn't come back, and I need to reboot the PC.

6. Will do once more time

9800x3d, X670e Gene, latest bios version, G.Skill 32gb ram, AX1600i

W11 23h2 , latest 

[Scrub_Nation]

When I was using the monitor, I primarily used it with my PS5. When my screen went black, it stayed back. The only way I was getting a picture again was to turn the monitor back on and off again. Some days, it wouldn't happen at all. Other days, it would happen 3 or 4 times, sometimes within close proximity of each other, sometimes close to an hour apart. I tried everything recommended to me like disabling VRR and what not, but it did not matter. My results were the same. I still have the monitor, but I switched to the MSI variant. I didn't want to. But the problem was too substantial to ignore and nothing was being done about it.

[Pulse413]

I'm starting to have a strange issue with my PG32UCDM.   I'll be playing POE2 just fine, but when I exit the game and it goes to desktop, the monitor just shuts off.   To the point where I can't ctrl+alt+delete or do anything, I just have to restart the computer.   I have a 3080 10gb card and the drivers are up to date.  Anyone have an issue like this before?

[silverbolt81]

I would like to apologize for the off topic comment but i find the HDR issue to be as important as the black screen one and needs to be addressed as well.

Please be free to visit he topic and comment on your experience.

The HDR Peak 1000 issue of PG32UCDM.... - Republic of Gamers Forum - 1071526

[markob53]

What's crazy to me is that Asus have a couple of new OLED monitors coming out soon yet issues still exist with several of their current line up, black screens/loss of signal are present on at least three monitors that i'm aware of and HDR issues still exist on the PG27AQDM as well as this monitor.

There is obviously something Asus is doing consistently wrong to cause these black screen issues across multiple monitors in their lineup, yet they continue to kick out new models before fixing their current ones and if the new models coming out display zero issues then why can't matching firmwares come out to fix the issues with their current lineup?

Just look at how many firmware releases there have been for several of their monitors, the numbers are closing in on double figures for some, is it really that had to take a little more time to test your monitors before releasing them to the public? I see other manufacturers have also had issues and although they don't appear to be nearly as bad as the problems Asus are having i feel like the general public are all being taken for ride by these companies who just care about hitting financial targets.

Imagine if you released a monitor that didn't need a single firmware update, how far would that go in terms of recomendations and putting you above the competition, surely it's not that hard?

I mean, 58 pages of issues on supposidly their flagship monitor and i wouldn't surprise me to see similar threads for either their PG27UCDM or XG27AQDPG.

 

[Merkor]

Black screen just occured again with 108 firmware (like 105) while playing CoD BO6 in 4K maxed out with 4090 incl. HDR. However, I did not experience the issue while desktop usage. 

1. Have you disabled DDC/CI?
   Not tried.
2. Does the issue improve after disabling VRR? 
   Not tried.
3. How frequently does the intermittent black screen occur?
   Approx. once in 2 hours. I can't reproduce it.
4. When the issue occurs, does the background sound continue to play, or do both the video and sound stop?
   Yes, game is still running.
5. Does the problem persist when testing with different connection cables?
   No other cable available, connected with the delivered Display Port cable.
6. Does the screen return to normal after a few seconds when the black screen occurs?
   No, only switching off and on can bring the screen back to work.
7. Please also provide detailed device model, driver, OS, and BIOS version.
   Windows 11 Pro 23H2 (Build 22631.4602), Nvidia RTX4090 (566.45), Asus Z790 Maximus Hero (BIOS 2801), what else?

[Aureliannn_ROG]

Hi @Merkor ,

Thank you for your reply.

To better assist you with this issue, we recommend that you try the following steps:

1. Turn off DDC/CI: In your display's settings menu, turn off the DDC/CI function and see if the problem improves.
2. Turn off VRR: Turn off the Variable Refresh Rate (VRR) function of your display and see if the problem improves.
3. Turn off DSC: If your display supports Display Stream Compression (DSC), turn it off and see if the problem improves.

Please try each step individually and record the results. Thank you.

[Crasje]

I have the same issue on the PG34WCDM.  When I am gaming, it will go black for 2-3 seconds, which is ages if you are playing a game. And if it was once or twice, but it is more often.

I upgraded from the PG348 to this montitor and also bought the PG27AQDM. I spend over 1700 euro on this setup and this is quite disappointing for a company of this status selling A products.

The fact that this issue touches multiple models and the chat already has 58 pages worries me greatly!!

[Aureliannn_ROG]

Hi @Crasje ,

This post is discussing the PG32UCDM, but your model is PG34WCDM. Although the issue might appear similar, the product models are different. To avoid any confusion, we recommend that you create a separate post detailing the issue you are experiencing and the troubleshooting steps you have already attempted. We will verify the issue and provide further assistance.

We greatly appreciate your understanding and cooperation.

Thank you.