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PG32UCDM black screen during game sessions!!

silverbolt81
Level 11

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

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GRTim
Level 10

Did a little bit of research and it looks like this issue is not relegated to this brand. It looks like OLEDs  released this year suffer from this problem some more so than others. If you are going to return the monitor, I would do some research first before making a decision on getting another monitor.  

Thanks for the info. Do you have any links you can share?

The PG32UCDM uses the Gen 3 Samsung QD-OLED :

Dell Alienware AW3225QF

MSI MPG 321URX

Asus ROG Swift PG32UCDM

 

The PG32UCDP uses the LG Third Generation WOLED

 

Here is a link to give you guys ammo or nightmares :s

https://eu.community.samsung.com/t5/computers-it/samsung-odyssey-g9-oled-black-screens-connection-lo...

(NA users are on that thread due to thread volume)

Rhialto
Level 7

Since my last post a hour ago, no issue. I was also able to play Apex a full hour. So strange. I really wish I wake up tomorrow and read a post from ASUS saying HEY GUYS WE FOUND THE ISSUE AND A DEFINITIVE FIX IS HERE. I like the monitor, it's no comparison with my PG27VQ.

Anyway, time to go sleep.

invisibro
Level 7

just started having this issue today after having the monitor for less than 3 months. initiated an RMA.

Would an RMA just provide replacement?  I still have the issue.  I don't believe a different monitor will fix this at this stage.  It seems to be an issue with the firmware and according to others it's present on this current OLED tech across several brands.  Some of these brands use the same panels obviously.  Perhaps we should all start an RMA to press the matter and get an official response from Asus.

yeah from reading the thread i think all RMAing will do is escalate the issue since it costs Asus money to deal with RMAs. but at $1300, i'll just keep RMAing until the issue is fixed or I get a refund if they don't fix it.

Rogier_96
Level 7

Have the exact same problem with my PS5. Mine got delivered with firmwire 1.03. I'm hesitating to send mine back. Does anyone know if every monitor have this problem? Or does returning it for a new monitor fixes the problem?

asusplease
Level 7

Hey everybody. So after countless hours of troubleshooting and scanning the internet for a fix i really feel like i have to share my part here aswell. 

I experience the same problem as everybody else here. Bought a brand new PG 32 UDCP. When playing Stalker 2, connected via DP HDR off (case issues already startet bevor i could even turn on hdr) and Gsync/VRR on, i get CONSTANT black screens. Like every minute, not just once or twice a session, i can barely walk 50 meters in the game before the screen goes black again for some seconds.

This monitor cost me more than a monthly salary and it seems that they have not even remotely tested it. The only "workarounds" there are right now, seem to be a) deactivate DSC and loose the feature you paid a premium for, or B) hope for your GPU to have a HDMI 2.1 Port becuase on DP it is unplayable. So here i am with my 120 hz 4k monitor. Nice one Asus, thank you for nothing! 

If you are reading this because you are about to buy one of these - dont. The silence on behalf of asus doesnt really make it better either. This problem is all around the web and i have yet to find a single word from asus or any other companyabout this issue. 

And now the best part - What almost made me explode: while i was looking up if hdmi 2.1 is supporting Gsync i stumble upon a thread on reddit from 2-3 years ago, where a samsung screen user has had the EXACT SAME ISSUE. It seems like this problem is going on for years then? i mean this cant be serious right? How can it be that multiple companies have that problem with multiple monitors and nothing happens for years? Come on ASUS... we expect at least as statement that you hear us and are looking into it. This isnt customer service. 

If somebody wants to see that reddit thread just google "DOES GSYNC WORK OVER HDMI 2.1" - i dont know if i am allowed to post links here so better be safe than sorry.