PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[silverbolt81]

I had a chat with a guy on a forum who just bought the monitor and it came with MCM106 from the factory.

Why are we still on 105,does anybody have any info?

[InvestigatorX]

Hey folks,

Today, I returned the monitor to Microcenter (I had been using it since April) and exchanged it for a brand-new one (I mean the same 🤣 😅 ).

Now, I have a 30-day return period, which I think is enough time to see if the black screen issue reoccurs.

I really like the monitor and want to give it one more chance. If this one is also broken, I'll probably consider trying a Gigabyte.

[Pre_cogniti0n]

They let you return a monitor that you bought in april? or you had purchased the microcenter extended accidental damage warranty?

[InvestigatorX]

Yeah, I had their extended warranty. Basically I’ve lost about $140. But in this particular case I do not regret.

[Pre_cogniti0n]

Yeah I wouldn't regret purchasing anything with Microcenter's extended warranty as well. So did you have to get another purchase extended warranty with this replaced one? I'm thinking about giving it a try from there, my last one I had returned to Newegg already.

[InvestigatorX]

Assuming potential issues with this monitor, I've repurchased an extended warranty again.

[lvls2k]

Update: My monitor is working perfectly as is. Zero issue. It seems my monitor never had any issue to begin with. The proximity I switched to High set the the screen to black screen after I believe 5-10 minutes if it doesn't sense anyone sitting 2 feet in front of it. When it kicks in I can simply move around within 2 feet and the screen goes back online instantly. 

I can confirm this feature turns off after I set Proximity to Off. Since sometimes i like to sit 3 feet further back and gaming with a gamepad more 50% of times. 
I bought this monitor on Amazon and it came originally with Firmware 103 and I updated to 105. Excellent monitor so far.

[rhms]

Hello,

GPU : TUF-RTX-4080S-16G-GAMING
BIOS version : PRIME Z790-P WIFI BIOS 1666
BIOS settings : Default with Intel Default and SVID Behaviour AUTO

CPU: i7-13700k
MB: PRIME Z790-P WIFI
DRAM : CORSAIR Vengeance 32GB (2 x 16GB) 288-Pin PC RAM DDR5 6000
DDR5 DIMM_A2
DDR5 DIMM_B2
SSD: Samsung SSD 990 PRO with Heatsink 1TB
Samsung SSD 990 PRO 2TB
PSU: Corsair HX1200i

OS version : Windows 11 Pro 10.0.22631 Build 22631
Graphic card driver : Version 565.90
Audio driver version Driver : Version 1.4.2.6 (Nvidia)
Chipset driver version : Intel DTT 9.0.11405.42569 (Ipf driver V1.0.11405.42038)

Video provided Black screen occurs more often in darker areas with bright flashes.

Reproducible

Game : Uncharted Legacy of Thieves Collection on PC
https://youtu.be/2ixYXiZgy_M

Did you update to the latest BIOS version? : Yes  Version 1666
Did you update the latest official driver version? : Yes Version 565.90
Did you update non-ASUS driver( the latest third-party vendor driver)? : Yes

ERROR LOG ATTACHED TO VIDEO IS LAST PICTURE : 173 - 229 - 16 (error code)

This issue is reproducible within the first 20 minutes of gameplay in the prologue

- To reproduce the issue :

1 - Start a new game (Do not load from saved games)

2 - Die in the prologue to provoke a black screen OR when keep playing until the cut scene hits as shown in the video above.

Thank you

[rhms]

Also since

What do I do for this if my DM are full with @Aureliannn_ROG  ?

[DaPowerHouse]

Hey Asus fix your stuff 8 had the black screen 3 times today on the last time I opened the the advanced display tab and funnily enough it displayed close to the correct peak brightness when its not working, when it is it displays 550 nits.