PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[Alvi7]

Bad news, testing, in my case removing DSC does not solve the black screen problem, it happens again in Goldeneye. The only thing that solves it for me is removing VRR and DDC/CI.

[Chrizzle]

Hi all! So I am pretty confident this issue is either VRR or DDC/CI and until they give us the option to disable one or the other to confirm, this monitor doesn’t support VRR or you will get black screens. Moreover, I have zero issues when VRR and DDC/CI is turned off but the second I turn on VRR I get black screens. Additionally, support told us they can’t replicate the issue which I find strange given so many of us have this issue.

[InvestigatorX]

That's only in your situation.

I have had VRR and DDC/CI turned off for over a month now... That freaking issue keeps occurring regularly.

[iemrek]

Hey @InvestigatorX , just saw your video, that looks annoying. Just to clarify though, it looks like in your case it goes black and then recovers on its own. Is that right? In my case, it goes black and stays black. I have to unplug and plug it back in. Someone shared a video of this here too. 

I haven't had the issue since turning off DDC/CI and therefore VRR. But I understand that doesn't help in your situation.

[InvestigatorX]

Yeah, it recovers on its own.

Actually that morning I had the black screen issue about 8 times.

Once again, it only happens for me in non-gaming sessions.

[Aureliannn_ROG]

Hi @InvestigatorX ,

we have sent you a messege via pm box, kindky check the messege and confirm.

Thank you.

[ilukian]

Some update:

Black screen is happening with HDMI 1 input with default settings, and the screen can not recover, i have to unplug and plug again the HDMI cable to recover.

[Rlin]

I got a RMA number a week ago and the Asus customer agent was going to send a advance replacement and I send mines back for them to test. Only to be told today that they will not send a replacement because they think the issue will reoccur due to my setup. Even though multiple people here have the same issue. They offer a comparable replacement which is a 165Hz IPS mini led (lol) or a refund. I'm starting to think a fix is hopeless and we're being led in circles.

[Beezou]

Hey everyone,

I got the same issue and successfully fixed it.

On the screen setting, disable Gaming > Variable Refresh Rate.

That worked for me, I hope that does for you too.

[silverbolt81]

This is not a solution that most people will find acceptable.

If by any means you will have to disable such a feature in order for the monitor to work properly it's better you rma it.