PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[Alvi7]

As I said before, the black screen has returned but I just discovered in which game and situation the black screen always occurs to me. I was replaying some missions for an achievement and it has happened to me up to 4 times.

Game: Goldeneye
Xbox Series X
Firmware MCM105
VRR and DDC/CI enabled

Attached video:

It always happens to me when I die and the red image of losing the game appears, right there the image signal is lost. I have another video as well and as we have already said, the game works, the command monitor works, what's more, in the video you can see how I press OSD commands and accidentally deactivate the VRR and that is what makes it work again and the screen turns on again. Then I turn the VRR back on.

Please, update on the situation, is work being done to fix it? Any hope?

https://youtu.be/pVRn3-F-I6I

[Rlin]

Looks like another case of flashing white image follow by a signal loss. I'm going to try turning off VRR when I get a black screen again and see if that turns it back on.

[MrEWhite]

Anyone who has RMA'd the monitor for this issue, did the RMA fix it? I've relegated this monitor to a secondary monitor since I've gotten the black screen when playing COD MW3 in HDR a few times with it, and I just wanted to know if RMAing it would fix it.

[Lejuif44]

Hello, I had the same problem as you, with the same screen, I deactivated the "DSC" support and since no more black screen for 1 month.

[Alvi7]

What exactly is the DSC for? If that's what I think, having it enabled for consoles wouldn't make much sense.

I had it enabled until now, I'll take it off and see.

[InvestigatorX]

Display Stream Compression (DSC) is a visually lossless compression technique developed by the Video Electronics Standards Association (VESA) for use with displays to achieve larger resolutions at higher refresh rates.

If you turn it off, the refresh rate will decrease to 120Hz ( 240Hz when it's on).

[Alvi7]

What I imagined, the current consoles have a maximum of 120hz. Thanks

[InvestigatorX]

I game on PC using RTX 4090, and the DSC is crucial for me.

[Alvi7]

Logical. It's a shame that we have to remove options that we shouldn't in order to avoid the black screen problem.

It seems that the problem lies in the screen refresh. Removing VRR and DDC/CI seems to fix it too.

[InvestigatorX]

@Aureliannn_ROG,

I have finally recorded the black screen issue - https://www.youtube.com/watch?v=J9MTAMpAcLk