PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[Alvi7]

I was one of those affected, I contributed videos and comments.
I must say that after updating to the new firmware on the day of its MCM105 launch, almost a month later, I have not had the problem again, I have played many hours of all types of games, and it has not happened to me again, it was corrected The problem with the update came from MCM103.

I play on an Xbox Series

This is a lottery from what I see.

[silverbolt81]

The issue still exists as far as i am concerned and it is still affecting me and many others.

I have this issue since the factory firmware because i am among the first who got this monitor when it hit the stores..

And i have tried all the firmware versions including the beta one..

[ilukian]

I just received on 19 July 2024 the monitor. Using DP 1.4 on PC all is good never had this black screen issues. 

But using the monitor via HDMI 8K cable on the PS5 every time goes black screen. On a black screen, I can not use even menu, even power button does not do anything. I have to unplug HDMI cable to disconnect monitor and plug in again like 5 - 10 seconds and going black screen again. 

Monitor settings are default ones.

Please help.

[Chrizzle]

@Aureliannn_ROG,

I wanted to provide an update on my experience with the Black Screen issue.

Black screen on PC: After disabling DDC/CI and VRR, I haven't had a PC crash for several weeks and I've also left HDR on. I think the issue might be coming from VRR and DDC/CI? I will continue to monitor and other's, please let me know if you are experiencing the same.

Black screen on PS5: Today I decided to play on my PS5 and I got a black screen within minutes playing FF7 Rebirth. I tried turning VRR, but the noticed as others noticed you can't disable DDC/CI, so therefore that makes me think it's tied to VRR and DDC/CI?

Looking forward to hearing from you!

[Aureliannn_ROG]

Hi @Chrizzle ,

we have sent you a messege via PM box, kindly check and confirm the information.

Thank you.

[InvestigatorX]

Both DDC/CI and VRR are off.

Firmware MCM105.

The persistent black screen issue has been ongoing since April.

We already have 16 pages in this thread, with users reporting the same issue. However, Asus has encountered challenges in replicating the problem. It seems that they might be unwilling to admit the defect in this monitor and issue refunds.

Is it feasible to pursue legal action against Asus for selling a high-priced monitor with known defects or for not taking appropriate measures to address the issue?

[mmr]

A update from me

disabling DDC/CI didn’t fix the problem. Actual there was no different. But, I disabled the proximity sensor. Since that I had no black screen issues anymore. It seems there is no major solution. Every user has his own problems. I using the monitor for two systems. A intel based system and a AMD based system. I got only black screen issues on the intel based system. 

[ZaynTheDon]

Update: my previous post was about the time it happened when playing Destiny 2. Now, it has happened again. This time I was watching YouTube. I might have an idea why it happens but obviously no idea if it is consistent with everyone else's experiences. The exact moment it happened, was when the video transitioned to a darker scene. So most elements on the screen were darker than the frames before it, about 85%, however elements in the middle of the scene were more colourfol or not dark at all. But maybe those colours do not matter at all and just the sudden swap to a scene with a lot of dark pixels triggers something in the monitor which causes it to black out.

No idea if this is actually the case. I am curious as to other people's experiences when their monitor blacks out and during what kind of scenes. But at least the problem is consistent that it does not only appear during gaming, but during normal web browsing and watching YouTube as well.

[Rlin]

I posted something similar with two games when there's flashing white images, like a flashbang, and it blacks out. Someone else had the same issue with black outs in similar conditions. Not sure if it's related or coincidence because I get black outs in Cyberpunk, First Descendant, and Doom Eternal and the screen weren't changing brightness. Or they did but it wasn't the whole screen, just enough of it to trigger the black outs. 

[Alvi7]

Well, it just happened to me again, black screen. It's incredible that after so many hours of playing after updating to the latest version on June 26, I thought it was fixed and now it happens again.

In previous messages we have all told our experiences but I don't see that they give us any real solution, after so much time.

I have to say that I had a dark transition while playing and I think it must be something related to DDC/CI, I had it activated along with VRR.