PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[ZaynTheDon]

Today I have enountered the same issue. Has never happened before and I'm on firmware MCM105. Previous firmware versions have not enountered it. Happened while playing destiny 2. Happened twice in 10 minutes. Exactly the same as the other people have experienced in the past meaning:
Screen goes completely black
Can still hear game audio
Monitor menu does not display when pressing the buttons but they are registering but just not visible.
Press right button twice to shut down monitor then reboot and it works again.

I'm on pc. specs:
I7 7700K
RTX 4080
32gb ram
playing 4k 240hz with vrr on
hdr disabled
HDMI 2.1 cable
Windows 10 with hdr disabled.

Like i said I have used the monitor with all the previous firmware versions. It has never happened. Now on MCM105 it has happened so it is not related to firmware versions because other people have had this issue many months before I have on different firmware versions. The videos sent in by other users who caught the issue, that is exactly how it is. The strange part is, why is the menu not showing ? why is nothing visible. Is the screen just completely off, but how can that be when the LED is on? Truly no idea what is causing this. This has te be fixed soon. Such a long time ago people experienced this and still no fix. 

[silverbolt81]

And the fun part is that the Asus team still cannot replicate it.

So many people have this exact issue,they know that Destiny 2 is one of those games that trigger it and still is a mystery to them!!

[Scrub_Nation]

Yup, it's absolutely horrible. It's such a waste of 1400.00 after taxes. And then they recommended I send it in. We are all well aware of their shady practices when it comes to sending anything in.

[InvestigatorX]

Yeah, they suggested sending the monitor for service, but after reading a few threads about the quality of Asus service here in the US on Reddit, I don't think it's a good idea.

I don't believe that they can't reproduce the issue since people around the world are facing it; it's not something unique.

One more time—I only experience the issue when I'm not gaming, such as browsing or watching streaming services.

[Aureliannn_ROG]

Hi @Scrub_Nation ,

we have sent you a messege via PM box, kindly check and confirm the messege.

Thank you.

[Alvi7]

I was one of those affected, I contributed videos and comments.
I must say that after updating to the new firmware on the day of its MCM105 launch, almost a month later, I have not had the problem again, I have played many hours of all types of games, and it has not happened to me again, it was corrected The problem with the update came from MCM103.

I play on an Xbox Series

This is a lottery from what I see.

[silverbolt81]

The issue still exists as far as i am concerned and it is still affecting me and many others.

I have this issue since the factory firmware because i am among the first who got this monitor when it hit the stores..

And i have tried all the firmware versions including the beta one..

[ilukian]

I just received on 19 July 2024 the monitor. Using DP 1.4 on PC all is good never had this black screen issues. 

But using the monitor via HDMI 8K cable on the PS5 every time goes black screen. On a black screen, I can not use even menu, even power button does not do anything. I have to unplug HDMI cable to disconnect monitor and plug in again like 5 - 10 seconds and going black screen again. 

Monitor settings are default ones.

Please help.

[Chrizzle]

@Aureliannn_ROG,

I wanted to provide an update on my experience with the Black Screen issue.

Black screen on PC: After disabling DDC/CI and VRR, I haven't had a PC crash for several weeks and I've also left HDR on. I think the issue might be coming from VRR and DDC/CI? I will continue to monitor and other's, please let me know if you are experiencing the same.

Black screen on PS5: Today I decided to play on my PS5 and I got a black screen within minutes playing FF7 Rebirth. I tried turning VRR, but the noticed as others noticed you can't disable DDC/CI, so therefore that makes me think it's tied to VRR and DDC/CI?

Looking forward to hearing from you!

[Aureliannn_ROG]

Hi @Chrizzle ,

we have sent you a messege via PM box, kindly check and confirm the information.

Thank you.