PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[Aureliannn_ROG]

Hi @iemrek ,

thank you for providing the information. 

We suggest trying to disable the DDC/CI option and verifying if the issue can be resolved. 

If you encounter any further problems or updates, please feel free to inform us via private message. 

Thank you for your cooperation.

[ochiboy]

Hello. The DDC/CI setting only applies to PCs connected to the monitor via DP.

EDIT: Able to disable DDC/CI in OSD Setup after turning off Variable Refresh Rate (VRR) even in HDMI 2.1 with PS5. However, turning back on VRR re-enables DDC/CI.

You have to understand that turning off VRR is NOT an option for people using this monitor because of its 240Hz 4k panel. Not even my 14900k with 4090 PC can run Triple A games at those refresh rate, so VRR/Gsync is MANDATORY for me. If you want to turn off DDC/CI, then allow it to be disabled separately from VRR.

My PS5 is still experiencing the same black screen issues even after updating to MCM105. I have reported the issue to this thread 2 months ago and my monitor was in MCM103.

PS5 Config: 4k, VRR ON, HDR ON

The monitor is running HDR True Black 400 when the issue occurs. It happened to me during the ending sequences (not pre-rendered) of both FF7 Remake and Rebirth, right after defeating the respective final bosses where the HDR is working as usual.

The screen turns black but the audio is still coming out of the monitor (speaker connected via 3.5mm audio out). Fix is to turn off and on the monitor. You asked to turn ON the FPS counter, and YES the counters also disappear when the issue occurs.

Please stop dilly-dallying on the issue and asking people to test fixes. I already included the exact scenario to replicate the issue, and all you have to do is ask your team to go and play to exact points and see for yourselves.

You keep saying that you can't replicate the issue by playing Baldur's Gate 3 for hours blah blah. Do you think the people reporting these issues are lying? We bought these monitors with our hard earned money and want to see this fixed!

[iemrek]

Hi @Aureliannn_ROG 

It's been 2 weeks with DDC/CI option set to off. I haven't had the issue for 2 weeks, so it's looking promising.

I think I will turn it back on in a few days just to ensure I can still replicate the negative scenario, as further evidence DDC/CI might be the problem.

Cheers

[Chrizzle]

@iemrek - Same here and I think the problem is DDC/CI, but we can't disable this while having VRR on, so in order for use to use VRR then how to open up the functionality to disable..

[iemrek]

Hey @Aureliannn_ROG 

Just a couple of days after turning DDC/CI back on, I was able to replicate the issue. It seems related to DDC/CI. I'll use it with DDC/CI off until the issue is resolved.

[InvestigatorX]

Man, it is not related to DDC/CI turning on and off, perhaps only in your specific case, but not in general.

I have already mentioned this in this thread, and some other folks have done the same.

Once again: DDC/CI, VRR, and proximity sensor are turned off on my monitor.

[Rlin]

I'm on MCM105 and still have black screen issue one time with Cyberpunk.

[Aureliannn_ROG]

Hi @Rlin ,

we have sent you a messege via PM box, kindly check the messege and confirm.

Thank you.

[mmr]

I have got the same issue. With all firmware version. Today actually it was pretty bad. I don't know why. Maybe it happend when the monitor is getting hot?  During the hot temperature here in Germany I have got 25 Celsius in my room. 

It's also not only during gaming. Even when I'm on YouTube or when I'm working with word.

I have found someone who fixed it with a firmware rollback.

https://www.reddit.com/r/ASUSROG/comments/1cwl9wz/asus_pg32ucdm_randomly_turns_off_even_after_fw/

[mmr]

What I figured out that I got the problem only on my brand new Dell Latitude notebook during work season. Some days it happens 20 times. Just few seconds. After maybe 10 seconds the picture is back. On my new Gaming PC it only happened few times in the Bios.