PG32UCDM black screen during game sessions!!

[silverbolt81]

So i am having this issue since the day i bought the monitor.

At first it was happening during a certain game,the callisto protocol.

Now it is happening also in Destiny 2.

As i am playing these games with HDR on,after some time the screen goes black and i have to manually turn the monitor off and on again in order for the image to appear again.

I had at the beggining the factory firmware,after i updated to MCM102 and now i have the 103.

This issue seems to be consistent on all firmwares.

I know it is not related to my windows setup because on the same pc with a different monitor this does not happen.

I have my pg32ucdm connected via dp.

Any suggestion would be much appreciated!!

[dradams]

On the Mac, happens in non HDR. On the PC, I've only seen in HDR (window 11). Regular usage and gaming. Too infrequent/unpredictable for a  demonstration video--not interesting anyway. Screen just goes completely black for 1 - 2 seconds. PC Display driver is GeForce RTX 3080. 32 GB memory. Motherboard is whatever comes standard on a Dell Alienware R12. Mac laptop is the last Intel MacBook they made before switching to M2 processor.

[Silent_Scone]

@YGu727 @silverbolt81 

Check your proximity sensor settings

[YGu727]

Yea, proximity sensor may be the reason. Since I did "All reset", the proximity sensor should be set as default which is "off" if I'm correct. That's why I haven't encountered black screen these days. Thx.

[silverbolt81]

Yesterday i turned it off and i will be monitoring to see if it was the culprit..

Thanks for the tip..

[CaptCosmoCat]

The monitor will still turn off even with the proximity sensor turned off.  With motion, it turns back on after a few seconds.

[silverbolt81]

So a couple of days have passed since i have turned off the proximity sensor and today again i started a session in Destiny 2 and within the first thirty minutes the monitor went black again.

I guess there is something else going on that triggers the black screen...

[Justigar]

I've also had this issue, not even in games at times, even when booting my PC and sitting at lock screen. No response to monitor buttons, trying to swap input and then it just starts working. Also checked prox sensor settings, (but good shout, always worth checking!) as on v102 I noticed it was triggering lots and could be resolved by just waving in front of it, but even on v103 I still get this.

Using HDMI, happens with & without VRR (using Radeon, so no G-sync) though I want to say I feel like it's less common without VRR enabled, but nothing concrete. Also, different HDR settings... Haven't found a common trigger for it.

Hopefully adding some weight to this gets it noticed.

Ryzen 5800X3D, Gskill DDR4-3600, Gigabyte Aorus Elite V2 Mobo and Radeon RX6800.

[Rlin]

I get black screen issue too. It isn't that often to be bothersome I can go through weeks without it happening then one game would go to black. I fixed it by resetting the GPU driver in windows Win+Ctrl+Shift+B or pushing the power button off then on. This is with HDR on and replacing the HDMI cable.  I'm going to try turning off the proximity sensor and see. 

[silverbolt81]

I did try with the proximity sensor set to off but it keeps happening every now and then.

You could try it though and see if it works out for you!

[Outslayer283638]

Same issue here